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Senior ITOM Engineer # 26-26812

US Tech Solutions

Role overview

Qualifications

  • 5-8 years of hands-on experience with IBM/Rocket ITOM report management tools
  • Demonstrated experience performing Product Admin functions including report setup, configuration, and maintenance
  • Proven experience with distribution data entry services — recipient management, routing rules, and delivery validation
  • Experience working in large-scale, multi-client managed services environments

Responsibilities

  • Administer and maintain the IBM/Rocket ITOM report management platform, including system configuration and user access provisioning
  • Perform Product Admin report setup — defining report parameters, scheduling, formatting, and output routing
  • Execute distribution data entry services ensuring accurate recipient mapping and delivery confirmation
  • Troubleshoot report generation failures, distribution errors, and platform performance issues in a timely manner

Key facts

Hard skills

Other skills

  • Detail Oriented
  • Communication

About the company

US Tech Solutions logo

US Tech Solutions

Staffing & Recruiting

USTECH SOLUTIONS is the largest privately owned diversity workforce partner with a global footprint. For 20+ years, we have partnered with leading MSPs and some of the world’s largest enterprises to deliver a flexible workforce. We serve Fortune 500 giants and growing businesses alike, reinventing the role of humans in a digital workforce. ‘Reinventing Human’ is about connecting you with top talent and seamlessly integrating new hires into your programs through our next gen AI powered Talent platforms. As the largest private diversity supplier in the US, we champion inclusion and unlock hidden potential. We work with leading MSPs and are a trusted strategic partner to the world’s top brands. At USTECH SOLUTIONS, we're inverting the talent hiring pyramid by offering a range of solutions from curated talent pools, workforce management services, and IT services resourcing to IC compliance. Our legacy and close affinity to the computing industry has equipped us with the expertise and vision to provision AI platform solutions that help organizations to innovate faster. Considering Statement of Work? Meet US Tech Digital (ustechdigital.com). We're helping businesses achieve digital leadership through our tailored SOW solutions, utilizing market-leading technology products and our proprietary in-house developed platform solutions. Explore our full range of services and solutions by visiting our website: ustechsolutions.com

Company details

Company typeLarge
IndustryStaffing & Recruiting
Company size1001 - 5000

Links

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Job description

Duration: 6+ month contract (High Possibility of extension/conversion)
 
Summary:
  • Client is seeking a Senior ITOM Engineer with deep expertise in IBM/Rocket ITOM report management tooling. This role is responsible for Product Admin report setup, configuration, and distribution data entry services within a large-scale enterprise infrastructure environment.
  • The successful candidate will serve as the subject matter expert (SME) for ITOM reporting operations, ensuring accurate and timely report generation and distribution to key stakeholders.
 Project Context
  • This position supports Client’s managed infrastructure services delivery for a major automotive manufacturing client.
  • The engineer operates within Client’s IT Operations Management (ITOM) practice, enabling reliable and efficient reporting operations at enterprise scale.
  • No direct reference JD match exists for this specific toolset; skill requirements have been sourced from stated requirements and closest available infrastructure JD structures.
 Key Responsibilities:
  • Administer and maintain the IBM/Rocket ITOM report management platform, including system configuration, user access provisioning, and environment health monitoring
  • Perform Product Admin report setup — defining report parameters, scheduling, formatting, and output routing
  • Execute distribution data entry services ensuring accurate recipient mapping and delivery confirmation
  • Troubleshoot report generation failures, distribution errors, and platform performance issues in a timely manner
  • Collaborate with infrastructure operations teams to align reporting outputs with SLA and KPI requirements
  • Document standard operating procedures (SOPs), runbooks, and knowledge articles for ITOM reporting processes
  • Identify and implement opportunities to automate or streamline report setup and distribution workflows
  • Provide mentorship and knowledge transfer to junior team members on ITOM tooling best practices
 Required Skills & Experience:
Experience
  • 5-8 years of hands-on experience with IBM/Rocket ITOM report management tools
  • Demonstrated experience performing Product Admin functions including report setup, configuration, and maintenance
  • Proven experience with distribution data entry services — recipient management, routing rules, and delivery validation
  • Experience working in large-scale, multi-client managed services environments
 Technical Skills: 
  • Strong understanding of enterprise IT Operations Management (ITOM) frameworks and processes
  • Proficiency in IBM/Rocket ITOM platform administration and configuration
  • Experience with report scheduling, output formatting, and automated distribution pipelines
  • Familiarity with ITSM ticket management workflows and change advisory board (CAB) processes
 Soft Skills: 
  • Excellent attention to detail and data accuracy in report configuration tasks
  • Strong written and verbal communication skills for cross-functional stakeholder engagement
  • Ability to work independently in a fully remote environment with minimal supervision
 Preferred Skills: 
  • Familiarity with ITIL service management frameworks and best practices
  • Experience with adjacent reporting and scheduling tools (e.g., Control-M, Automic)
  • Knowledge of ServiceNow or similar ITSM platforms and integration patterns
  • Scripting experience in Python, PowerShell, or shell for report automation
  • Experience in automotive or manufacturing industry IT environments
 Certifications:
Required
  • None required for this role
 Preferred
  • ITIL v4 Foundation
  • IBM Certified Administrator (relevant product line)
 Experience Level:
  • Years of Experience: 5-8 years in IBM/Rocket ITOM administration
  • Seniority Band: Senior Individual Contributor (JL8)
  • Client Exposure: Large enterprise, preferably multi-national manufacturing or automotive sector
Location: Remote

 About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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