Account Coordinator, B Lab

Company Overview
SCS Global Services is a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products, and climate sectors for over 40 years. As a Benefit Corporation, we are committed to socially and environmentally responsible business practices, and through the application of sound science, we are driving positive change.

Job Overview
SCS Global Services is proud to announce its selection by B Lab as an approved assurance provider for companies pursuing B Corp Certification. Under B Lab's newly released standards, SCS Global Services will focus exclusively on delivering assurance services for medium to very large enterprises. B Lab is a globally respected nonprofit transforming the role of business in society, setting the gold standard for social and environmental performance, accountability, and transparency. Their mission to redefine success in business aligns seamlessly with SCS Global's legacy of delivering credible, science-based sustainability certifications across industries worldwide.

As we embark on this exciting journey, we are seeking passionate individuals to join our team. This is a unique opportunity to be part of a groundbreaking initiative that empowers companies to use business as a force for good. If you're driven by purpose, committed to excellence, and ready to help shape the future of responsible business, we'd love to hear from you.

The Account Coordinator, B Lab is responsible for enhancing SCS Global Services' client portfolio and overall client experience. This position supports the day-to-day management and optimization of client accounts - certification projects from initiation through final client deliverables. This includes work order creation, invoicing, and certification packet release in conjunction with SCS Global program staff and auditors.

Relevant Standards/Schemes

• B Lab

Essential Duties and Responsibilities

• Engage with clients, affiliates, and partners by responding promptly to their questions and requests
• Provide support in understanding requirements and develop relationships with clients as knowledge base expands
• Receive, process, and set up New Client Requests
• Provide program support in the preparation of Initial and Renewal Work Orders for B Lab program and with client invoicing and certification packet release
• Coordinate with technical staff to ensure timely service delivery and solutions that meet global client and program needs
• Support the maintenance and implementation of program quality system by organizing and maintaining client files and documents, program procedures, protocols, and forms, and progress tracking to maintain compliance with SCS Global Services quality management systems and/or the rules of the relevant certification scheme

Minimum Qualifications

• Associate's Degree in Business Administration or a related field or
• 3+ years of professional experience in business administration and experience in project or program coordination, client interface, and data entry
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
• Ability to adapt to frequent timeline changes with complex, long-term projects
• Strong attention to detail, organization, and time management
• Fluent in English and Spanish with professional experience in verbal and written communication
• Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook
• Experience using database systems (Salesforce) and remote applications for communication (Zoom, Teams, Google Meet, etc.)
• Initiative and ability to work independently; responsive and adaptive to diverse team environment
• Commitment to SCS values and environmental issues

Preferred Qualifications

• Bachelor's Degree in Business Administration or a related field
• Experience with Salesforce
• Multi-language proficiency (e.g., Spanish, Portuguese, Italian, French, or German); French or Portuguese is highly desirable

The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additional duties outside of normal responsibilities may be required from time to time as assigned.

Working Remotely
At this time, SCS Global Services is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce. This role will be based out of your home office.

Estimated Annual Salary
$12,000.00 - $22,000.00 USD

EEOC Statement
SCS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.