Customer Success Manager

At Mongoose, we believe every conversation matters.

We’re on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it’s helping a student navigate their first semester, connecting alumni with meaningful opportunities, or ensuring parents feel informed and supported—our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide.

We know that conversations aren’t just a feature—they’re the foundation of connection. That’s why we focus on delivering insights, relevance, empathy, scale, and trust in everything we do. At Mongoose, we’re transforming communication in higher ed because we believe reputation is a mutual responsibility, and the right insights fuel measurable outcomes.

Join us and be part of a team that’s making a real difference in education—one conversation at a time.

As a Customer Success Manager, you’ll serve as a strategic partner to your customers—helping them translate communication into measurable outcomes. Your mission is to drive adoption, interpret engagement data, and guide institutions in optimizing their communication strategies using Mongoose’s Conversation Intelligence Platform.

You will play a critical role from day one—leading customers through onboarding and implementation to establish a strong foundation for long-term success, and continuing to deliver insights, influence strategy, and demonstrate ongoing value throughout the customer lifecycle. You’ll build strong, trust-based relationships with customers—combining data-driven insights with a deep understanding of their unique challenges.

In close partnership with Account Managers, you’ll help identify growth opportunities, mitigate risk, and position Mongoose as a critical, campus-wide solution. If you’re someone who combines relationship-building with analytical thinking and enjoys turning data into action, this is the role for you.

You’ll join a team passionate about making meaningful connections in higher education and changing lives through smarter communication. We’re all about collaboration, growth, and doing work that truly makes a difference.

Over 4,000 teams across more than 950 higher education institutions partner with Mongoose to Make Every Message Count™. Our SaaS platform helps colleges and universities drive engagement at every stage of the student lifecycle, from admissions to alumni relations.

Our values define us, and we celebrate diversity in all its forms. If you don’t meet 100% of the qualifications listed but believe you can make an impact, we encourage you to apply. We value diverse perspectives and are eager to hear what you can bring to our team.

At Mongoose, we believe that diversity drives innovation, and inclusion builds stronger teams. We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of all backgrounds, experiences, and perspectives, and we do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the application process, please let us know—we’re here to help.