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Customer Support Specialist

inDrive

Role overview

Qualifications

  • Excellent oral and written communication skills in Filipino and English
  • Ability to conduct dialogue politely and professionally
  • Attention to detail and accuracy in documentation
  • Proficiency in PC and basic office programs

Responsibilities

  • Responding to phone calls, emails, and chat messages
  • Quickly and efficiently resolving customer issues
  • Processing returns, exchanges, and customer complaints
  • Keeping records of each interaction with customers

Key facts

Hard skills

Other skills

  • Communication
  • Detail Oriented

About the company

inDrive logo

inDrive

inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 700 cities in 47 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion. For more information visit www.inDrive.com

Company details

Company size1001 - 5000

Links

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Job description

We are seeking a Customer Support Specialist to handle omnichannel inquiries (phone, email, and chat).
In this role, you will quickly resolve customer issues, process returns and complaints, and accurately document every interaction within our CRM system. You will act as a vital bridge for user feedback, forwarding insights to relevant departments while keeping customers informed about their inquiry status.
Key Responsibilities
  • Responding to phone calls, emails, and chat messages. 
  • Quickly and efficiently resolving customer issues. 
  • Processing returns, exchanges, and customer complaints. 
  • Keeping records of each interaction with customers. 
  • Updating customer information in the CRM system. 
  • Collecting and forwarding customer feedback to relevant departments. 
  • Informing customers about the status of their inquiries.

Skills, Knowledge and Expertise
  • Excellent oral and written communication skills for both   Filipino and English languages. 
  • Ability to conduct dialogue politely and professionally. 
  • Ability to work with large volumes of information.
  • Attention to detail and accuracy in documentation. 
  • Proficiency in PC and basic office programs. 
  • Skills in working with CRM systems and other specialized software.

Why join us
  • Help us challenge injustice by creating fair choices for millions of people across 47 countries.
  • Develop your professional skills with access to mentoring, career consulting, and learning programs.
  • Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
  • Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
  • Work alongside people who take initiative, speak openly, and challenge themselves to grow.
  • Improve your language skills through co-financed courses and internal speaking clubs.
  • Final benefits may vary depending on the location.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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