The Role
At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
In this role, you will take on a key responsibility in managing and resolve technical support tickets for Workday and connected People systems through backend configuration, troubleshooting, and root-cause analysis, focusing on scalable solutions, data integrity, and continuous system improvement rather than data entry or HR administration., contributing to our ongoing efforts to drive business success and enhance customer satisfaction.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
- Own the Workday and People Technology support queue, working alongside analysts in other time zones to provide coverage
- Investigate and resolve technical tickets on Workday backend configuration and setup, often with ambiguous or incomplete context
- Identify root causes and implement sustainable fixes rather than one-off workarounds
- Make system design and technical solution decisions based on sound judgement, scalability, and long-term maintainability
- Analyze ticket trends and design solutions that reduce volume, particularly from People Team requests
- Configure and update Workday within established governance and review processes, assessing downstream impact before changes go live
- Define scenarios, test, and validate configuration changes, new releases, and system enhancements
- Run data audits and proactively identify data integrity issues, supporting corrective action
- Build and maintain clear documentation, process guides, and knowledge base content that help users self-serve
- Partner with People Operations and Functional Specialists so system changes reflect operational needs
- Run and maintain standard reports, and support more complex analysis when needed
- Follow data privacy, security, and compliance standards when working with employee data and access
- Escalate risks and decisions appropriately
What you’ll bring
- Typically 2-4 years of hands-on experience in People Technology, HR systems, or a closely related role, with backend configuration responsibility (not data entry or transactional administration)
- Direct experience with two or more Workday areas, such as HCM, EIB processing, Security, Reporting/Calculated Fields, Advanced Compensation, Absence, Time Tracking, Help, Payroll, Benefits, Integrations, Recruiting or Performance
- Working knowledge of Workday configuration tools, such as business process definitions, condition rules, calculated fields, domain policies, and related tasks
- Strong troubleshooting skills and comfort investigating issues you've never seen before
- Sound judgement in making design decisions with imperfect information, and the ability to explain your reasoning
- Solid understanding of HR processes and how Workday enables them
- Experience executing and testing changes in a governed environment
- Strong attention to detail and a structured approach to problem-solving and data quality
- Comfort working with data in Excel or Google Sheets, including formulas, validation, and basic analysis
- Clear communication with both technical and non-technical stakeholders
- A continuous improvement mindset focused on reducing manual effort and repeat issues
- Bachelor's degree in Information Systems, or a related field, or equivalent practical system configuration experience
- Fluency in English is required; additional languages are a plus
What we offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Are you up for the challenge?
The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!
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