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Cloud Support Administrator (Remote LATAM)

Atmosera

Role overview

Qualifications

  • Bachelor's degree in a technical field or equivalent experience
  • 3+ years of experience in support administration, specifically with Azure Cloud
  • Experience with automation using scripting languages (PowerShell, Bicep) and CI/CD practices
  • Excellent written and verbal communication skills with the ability to present technical information to clients

Responsibilities

  • Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing
  • Act as an escalation point for technicians, troubleshooting and resolving high-priority incidents following ITIL best practices
  • Develop, maintain, and train on documentation for standard operating procedures and customer-specific runbooks
  • Ensure adherence to compliance frameworks and internal security best practices

Key facts

  • Remote from: Latin America
  • Fixed term
  • Mid-level (2-5 years)
  • Cloud Support Engineer
  • English

Hard skills

Other skills

  • Communication
  • Problem Solving
  • Lifelong Learning
  • Quality Assurance
  • Teamwork
  • Analytical Thinking

About the company

Atmosera logo

Atmosera

  • IT Services & Consulting
  • SME
  • 51–200
Atmosera is a recognized leader in full lifecycle application development; mission critical Azure architecture design and implementation; managed Azure services (both apps, infrastructure, and InfoSec); Data & AI; and advanced training for developers and cloud engineers. We focus on Solution Enablement (technical professional services for AppDev, DevOps, Data, Azure Infrastructure, and Security), Solution Management (CAF enabled Azure and Security / Compliance Management), and Solution Training (technical developer and data training). We’re an Azure Expert MSP with three Advanced Specializations, a former Microsoft U.S. Partner of the Year in Intelligent Cloud: DevOps, and have multiple Microsoft MVPs. Our focus is on Azure. Our customers are all around the world. To learn more, visit Atmosera.com.
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Job description

Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with seven specializations, GitHub AI Partner of the Year, a member of the GitHub Advisory Board, and a member of the prestigious Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting-edge, integrated solutions that deliver business value.
Responsibilities:
  • Networking & Security: Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing.
  • Azure Expertise: A minimum of 3 years in Azure Cloud support experience.
  • AZ-104 highly preferred - If not employees must obtain certification within 90 days or be subject to termination
  • Incident Management: Act as an escalation point for technicians, troubleshooting and resolving high-priority incidents following ITIL best practices. Manage service requests according to change management procedures. Monitor, analyze, and resolve incidents for customer infrastructure in Azure. Install, configure, and administer customer systems in Azure. Communicate technical issues and solutions to clients in clear, understandable terms.
  • Documentation & Training: Develop, maintain, and train on documentation for standard operating procedures, best practices, and customer-specific runbooks, including automation processes.
  • Client Focus: Delivering exceptional client service delivery throughout the service lifecycle
  • Interface with other departments to provide client feedback and ensure success.
  • Cloud Environment Management: Configure monitoring and alerting on physical and virtual infrastructure. Manage and maintain physical and virtual components (including Atmosera’s management stack). Perform quality assurance checks on migrated and greenfield environments. Advanced understanding of Azure Virtual Desktop, Azure Site Recovery, and Disaster Recovery Best Practices. Advanced understanding and hands-on experience with managing multiple client environments with Lighthouse.  
  • Compliance & Security: Ensure adherence to compliance frameworks: (FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1 & SOC 2) and internal security best practices.
  • Technical Skills: Manage and administer Windows & Linux Servers. Configure and administer hypervisors (Hyper-V and VMware).
  • On-call Support: Participate in an on-call rotation for escalated support to meet SLAs.
  • Infrastructure Automation & Orchestration: Implement automation using scripting languages (PowerShell, Bicep) and CI/CD practices for infrastructure provisioning, configuration management, and deployments. Develop and maintain Infrastructure as Code (IaC) templates using Bicep for repeatable and consistent infrastructure deployments.

    • Qualifications and Experience:
  • Bachelor's degree in a technical field or equivalent experience.
  • 3+ years of experience in support administration, specifically with Azure Cloud
  • Experience with automation using scripting languages (PowerShell, Bicep) and CI/CD practices.
  • Network platforms and firewalls (VPNs, policy management, load balancing, policy-based routing).
  • Backup & Recovery: Demonstrated ability to configure and administer Azure Site Recovery and troubleshoot complex issues
  • ITIL best practices for incident and problem management.
  • Excellent written and verbal communication skills with the ability to present technical information to clients.
  • Problem-Solving & Learning: Strong analytical mind with a focus on root-cause analysis, knowledge development, and process creation.
  • Ability to work independently and as part of a team
  • Preferred experience with Hypervisors (Hyper-V, VMware).
  • Preferred Certifications:
  • Microsoft Azure Admin (AZ-104) - Must obtain within 90 days of employment or subject to termination 
    •

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