Revaly
Digital Payments & Money Transfer
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About Revaly
Revaly is the essential infrastructure for payments, protecting revenue, relationships, and the integrity of digital commerce. We make sure what you earn, you keep. Our platform helps performance-driven businesses unlock hidden growth by turning failed or at-risk payments into approved revenue. We connect merchants and issuers in real time, using intelligence drawn from across the payment ecosystem to make approvals work smarter.
Now, we’re scaling and we’re looking for a Client Success Manager.
About the Role
As a Client Success Manager, you’ll be the go-to strategic advisor and day-to-day partner for a portfolio of merchants, helping them get more out of every payment and more out of Revaly. Your focus: delivering measurable revenue recovery results, keeping clients around for the long haul, and spotting the next opportunity to grow together. Reporting to the Manager, Client Success, you’ll work closely with Sales, Product, Product Marketing, and Client Support to make sure every merchant feels the impact.
This role is open to candidates who are eligible to work in Canada only.
Salary Range: $90,000–$120,000 CAD annually. The final offer will be determined based on the successful candidate’s experience, skills, location, and overall fit for the role.
What You’ll Be Doing
What You Bring
What Success Looks Like
Why Revaly
We’re a growing global company committed to building a team filled with diverse cultures, viewpoints, and experiences. As they say, variety is the spice of life. No matter how large we become, we will always be connected through our shared sense of community and slightly quirky personalities.
Our vibrant culture is filled with talented, creative, deeply curious, high achievers. We believe in and invest in our people because we know they are the secret to our success. We are happy to extend the following benefits to our employees:
What to Expect from the Hiring Process
We believe hiring should feel like a conversation, not a test. Here’s what you can expect if you apply:
Step 1 — Conversation with People & Culture (30 minutes)
If your experience looks like a fit, you’ll meet with our Head of People & Culture for a video chat. It’s a two-way conversation, we’ll learn about your background, skills, and what energizes you, and you’ll have space to ask about Revaly, our mission, and what it’s like to work here. It’s also a chance to make sure the vibes are right on both sides.
Step 2 — Conversation with the Hiring Manager (60 minutes)
Next, you’ll meet with the hiring manager for a deeper dive into your role-specific experience. We’ll talk through real scenarios, how you approach challenges, and what success looks like in this role. You’ll also get a clearer picture of the team’s goals and priorities.
Step 3 — Meet a Future Teammate (60 minutes)
In this stage, you’ll meet with someone from the team you’ll work closely with. This is your chance to get an on-the-ground perspective, how the team collaborates, what day-to-day looks like, and the kind of people you’ll be building alongside.
Step 4 — 90 Day Ramp Up Presentation (30 minutes)
In this final stage, we ask candidates to prepare and present a 90 day ramp up plan to the hiring manager. This is an opportunity for candidates to outline how they would approach their first 3 months in the role, what they’d aim to learn, prioritize, and accomplish. This is a chance to show your understanding of the role, the company, and the environment we’re operating in, while giving the hiring manager a glimpse into how you think, structure your approach to learning and communicate your ideas.
We hire for both skill and fit, looking for people who are not just aligned with our values, but who will add to our culture with their ideas, energy, and perspective.
Revaly is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law. Accommodation is available upon request for applicants with disabilities.
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