Global Analyst Security Governance

About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

About the Role

The Global Analyst, Security Governance is responsible for coordinating and supporting global security governance activities across Foundever. This role contributes to the development, maintenance, and monitoring of security policies, standards, reporting, and governance activities. The analyst supports the preparation of governance metrics, dashboards, audits, and management reports to help track security performance and organizational objectives. This role also promotes security awareness and education initiatives by coordinating training activities, communications, and guidance that strengthen security culture across the organization. The analyst collaborates with cross-functional teams to support alignment with corporate security objectives, client requirements, and operational expectations while contributing to a secure and resilient environment.

Duties and Responsibilities

• Support Foundever’s internal security governance reporting tools and processes, including ownership assignments, tracking completion status, maintaining reporting accuracy, and preparing dashboards and metrics for leadership review. (35%)
• Support the Global Manager in the lifecycle management of security awareness and fraud prevention programs in partnership with regional security leadership, including phishing simulations, training campaigns, reporting, and user engagement tracking. (20%)
• Coordinate and support security awareness education initiatives, communications, and training activities to promote a strong security culture across Foundever. (10%)
• Maintain and manage a centralized repository for security policies, standards, procedures, and related documentation, ensuring authorized access, version control, and document accuracy. (15%)
• Provide operational and administrative support to Foundever Security teams and contribute to additional governance-related activities and projects as needed. (10%)
  
  

Experience

Minimum

• 3+ years of experience in security governance, training coordination, reporting, education programs, or related operational support roles
• Experience preparing reports, dashboards, presentations, and tracking metrics
• Strong written and verbal communication skills
• Ability to handle sensitive and confidential information appropriately
• Proficiency with Microsoft Office products, including Excel, PowerPoint and Word
• Experience using document management systems and collaboration tools
• Strong organizational skills with the ability to manage multiple tasks and deadlines
• Experience coordinating training, awareness, or communication initiatives in a corporate environment
  
  

Preferred

• Familiarity with security governance concepts, security awareness programs, or corporate environments
• Experience supporting phishing awareness campaigns, user engagement tracking, or learning initiatives
• Self-motivated, well-organized, and capable of working in a fast-paced global environment
• Ability to collaborate effectively with cross-functional and international teams
• Experience supporting reporting processes, governance documentation, or operational coordination activities

Qualifications - Education & Others

Minimum

• Bachelor’s degree in information security, Business Administration, Communications, Education, Information Technology, or a related field preferred
• Equivalent combination of education, training, and relevant work experience may be considered
• Relevant certifications or training in security awareness, reporting, governance, or project coordination are a plus
  
  

Preferred

• experience supporting security awareness, education, or phishing training programs

• Familiarity with governance reporting, metrics tracking, and dashboard preparation
• Experience working in global or cross-functional environments
• Role may require collaboration across multiple time zones and global teams.
• Position involves handling sensitive and confidential information with professionalism and discretion.
• Strong communication and coordination with internal stakeholders are essential.

What We Offer

• Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
• Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
• Competitive compensation. Attractive salary and benefits package.
• Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.