Senior Accountant (Franchise Accounts Receivable)

Position Summary

Manage a high-volume franchise accounts receivable portfolio, including collections, cash application, recurring ACH payments, aging and complex account investigations. Support internal teams and colleagues in resolving escalated receivables matters.

Job Details

• Work Setup: Work from home
• Shift/Schedule: Monday to Friday, 8:00 AM to 5:00 PM U.S. Eastern Time
• Holidays: U.S. corporate holiday calendar

Responsibilities

• Own an assigned portfolio of franchise customer accounts and prioritize collection activity from aging and payment status.

• Maintain recurring ACH arrangements and support daily cash application and deposit-related research.

• Research billed amounts, collections exceptions, payment allocations, disputed balances and credit/debit adjustments.

• Calculate contract-related termination and interpret contracts or other fees for review by the appropriate business/legal team as assigned.

• Communicate with franchise owners, property contacts and internal teams to resolve complex AR issues.

• Advise AR Accountants on challenging cases, escalation routes and account resolution documentation.

• Document customer correspondence, payment commitments and next steps in the relevant system and tracking reports.

• Prepare account and portfolio updates for collection review meetings and support process improvements.

• Serve as the primary point of contact for franchisees on invoice discrepancies, listening carefully to hotel owners' concerns and responding with empathy, professionalism and a clear path forward.

• Develop creative, mutually workable balance resolutions (such as payment plans, adjustment proposals or settlement options) and present them for approval in line with policy.

• Own the handoff of non-AR issues to the appropriate operational departments, providing full context and following up until each issue is resolved.

• Initiate invoice correction tickets and monitor them through completion, keeping franchisees informed of status at each stage.

• Work in conjunction with Franchise Billing to research and correct invoice errors and reduce recurring discrepancies.

• Maintain open lines of communication with the AR Manager and Operations staff on account status, escalations and emerging trends.

Qualifications

• At least 5 years of experience in accounts receivable collections or high-volume portfolio receivables.

• Knowledge of AR aging, cash applications, recurring payment methods, collections workflows and account reconciliation.

• Ability to manage a large account portfolio, analyze data in Excel and resolve complex financial/customer issues.

• Strong professional communication, stakeholder coordination and follow-through.

• Strong interpersonal relationship skills

• Ability to listen to and empathize with hotel owners while working toward fair, practical resolutions.

• Work closely with AR Manager and high-level Operations staff.

Nice to Have

• Experience with Microsoft Dynamics, Yardi ticketing systems, and Excel.

• ACH administration, contract-related charge calculations and franchise collections experience.

• Informal mentoring, escalation handling and process improvement experience.