Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across five continents and operates in 25 countries worldwide. Miratech retains over 1000 full-time professionals and has achieved sustained shareholder value growth exceeding 25% annually over many years.
Job Description
We are seeking experienced Software Engineers to support the delivery of an AI Fabric Platform, a strategic enterprise initiative focused on accelerating conversational AI capabilities across the organization. AI Fabric provides shared services for bot onboarding, conversation orchestration, intelligent routing, integrations, observability, voice infrastructure, and production readiness. The platform enables teams to rapidly build and scale conversational AI experiences while reducing duplicate development and fragmented point-to-point integrations. The ideal candidates will have strong experience building cloud-native applications, APIs, microservices, and distributed systems, along with the ability to contribute across backend platform engineering and modern web application development.
Responsibilities
- Design, develop, and maintain reusable AI Fabric platform services, APIs, microservices, and web applications supporting bot onboarding, conversation orchestration, routing, integrations, and platform operations.
- Build scalable cloud-native and event-driven solutions using technologies such as Go, Python, Java, Kafka, and AWS/Azure/GCP services.
- Develop and support LiveKit-based voice and real-time communication capabilities, including voice, media, AI, routing, transfer, and telephony integrations.
- Build modern frontend experiences for self-service onboarding, administration, monitoring, and operational management using React, Angular, Vue, or similar frameworks.
- Implement enterprise integrations with AI/ML, Conversational AI, contact center, CRM, backend, and third-party systems through APIs and distributed services.
- Establish and maintain CI/CD, observability, reliability, security, monitoring, and production-readiness standards across the platform.
- Troubleshoot production issues and collaborate with Product, Architecture, Security, and Operations teams to deliver scalable and reliable enterprise solutions.
- Leverage enterprise-approved AI development tools to improve engineering productivity, code quality, documentation, testing, and delivery efficiency.
Qualifications
- 5+ years of experience in software engineering, with strong expertise in cloud-native applications, APIs, microservices, and distributed systems.
- Strong programming skills in Go, Python, Java, or similar languages and hands-on experience with AWS, Azure, or GCP.
- Experience with event-driven architecture, Kafka/event streaming, CI/CD, and production support.
- Strong experience in frontend development using React, Angular, Vue, or similar modern JavaScript frameworks, with the ability to build responsive web applications and user interfaces.
- Experience designing secure enterprise integrations, APIs, and backend systems, with strong understanding of system design, scalability, reliability, observability, and security.
- Experience with Conversational AI, chatbot platforms, AI/ML, voice/telephony, or real-time communication systems.
- Strong troubleshooting, debugging, analytical, and problem-solving skills with experience working in enterprise environments.
- Excellent communication and collaboration skills, with the ability to work independently and across Product, Architecture, Security, and Operations teams.
Nice to Have
- Experience with LiveKit and real-time voice/communication platforms, including integration of voice, media, and AI services.
- Experience with Genesys, Amazon Connect, Five9, NICE, or other contact center/telephony platforms, along with chatbot or conversational AI solutions.
- Experience with Databricks, advanced AI/ML technologies, Generative AI, or multi-provider AI platforms.
- Experience building self-service platforms, administration portals, operational dashboards, or enterprise-scale AI/contact center solutions.
Additional Information
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
