Customer Service Representative (Activation and Invoicing)

Work Setup: Remote

Start Date: ASAP

Equipment Provision: Company Provided

Schedule:  Standard M-F shifting schedule

Job Summary: The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. 

What are the Responsibility for a Customer Service Representative?

• Respond promptly and professionally to customer inquiries via phone, email, or chat

• Provide accurate information about products and services to customers

• Resolve customer issues in a timely and efficient manner

• Follow up with customers to ensure that their issues have been resolved to their satisfaction

• Properly and accurately document customer interactions in the organization’s CRM 

• Adhere to company policies and procedures

• Meet or exceed performance targets for related KPIs 

• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

• Collaborate with other departments as needed

• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

• Perform other duties as assigned

What are the required qualifications for a  Customer Service Representative?

• At least 3 months of customer service experience or equivalent

• Preferred experience in registration, activation, invoicing, and subscription management.

• Average communication skills, both verbal and written

• Knowledge and experience with a CRM preferred

• Proficient in using computers and various software applications

Ninja Perks and Benefits

*Full time employees

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/TpdsGhT5BFXKd8XSuxNgJ

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. 

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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