Data Center IT Engineer (Remote in WA Only)

Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Get to know us:  About - Gesa Credit Union

Role Summary:

The Data Center IT Engineer is mainly an operational role with some strategic responsibilities. This position will be responsible for the secure, stable, and optimized operations of the Credit Union’s Data Center infrastructure, storage, compute, virtualization, server operating systems and supporting technologies They will ensure that Gesa’s data center is functioning properly and will monitor system health, resolve complex issues, implement upgrades and collaborate with vendors and internal teams to enhance services.  This position also provides technical training to junior team members and contributes to the development of data center standards and governance, documentation, and disaster recovery planning. 

What You Will Be Doing:

1. With guidance from the Infrastructure Manager, contribute to efforts around managing, maintaining, troubleshooting, and securing data centers
2. Assist in troubleshooting complex data center issues and participates in multi-platform troubleshooting, representing data center
3. Ensure upgrades, updates, and patches are planned, tested, and are completed, maintaining compliance with vendor requirements in accordance with our standards, and control procedures
4. Review and implement end user accounts, permissions, and access rights to data center
5. Perform system backups and recovery of data center devices
6. Monitor and test data center resource performance and provide statistics and reports to leadership in automated/on demand fashion
7. Maintain inventory of all data center assets
8. Maintain documentation as it relates to the system configurations, mapping, processes, services, and infrastructure in our data centers
9. Responsible for testing of a comprehensive Disaster Recovery/Business Continuity Plan (DR/BCP) associated with the credit union’s data centers. Coordinate the testing of the DR/BCP plan at a minimum annually
10. Represent infrastructure team in projects regarding the data centers.
11. Follow change management procedures and communicate to the appropriate parties when implementing changes
12. Contribute to efforts to design and deploy new solutions and enhancements to the data center infrastructure and software and plan and document standards for approval
13. Interact and collaborate with vendors, partners, and contractors to enhance and secure data center products and services
14. Ensure all data center implementations are consistent with IT Security best practices
15. Maintain policies, procedures, and associated training plans for data center resource administration
16. Train junior members of the infrastructure team in technical skills
17. Maintain knowledge of current and evolving technology

About You:

1. Strong written and oral communication skills
2. Strong interpersonal, and basic leadership, and mentoring skills
3. Analytical and problem-solving skills
4. Ability to effectively prioritize and execute tasks in a high-pressure environment
5. Keen attention to detail
6. Ability to work in a team-oriented and collaborative environment
7. Ability to discuss technical issues effectively with other IT professionals as well as non-technical users
8. Ability to build/set schedules and adhere to project deadlines