CUSTOMER BUSINESS MANAGER - MASS CHANNEL

About Us:

For over 100 years, Hartz has been driven by one belief: pets make life better. That belief fuels our commitment to creating innovative, trusted products that strengthen the bond between pets and their families.

Our diverse team of passionate professionals continuously reimagine what pet care can be—working collaboratively to improve the wellbeing of pets everywhere. We’re proud to offer an inclusive, flexible workplace where employees are supported, valued, and empowered to grow.

At Hartz, the work you do matters—far beyond our walls. Join us and help shape the next chapter of pet care innovation.

What We Offer …

• Remote Work Schedule: Work remotely from your home office.
• Competitive Compensation & Benefits: Receive a generous 401(k) match with immediate vesting.
• Generous Paid Time Off: Enjoy up to 34 paid days off annually. 
• Paid Leaves: Parental leave, Bereavement leave, and Military leave.
• Comprehensive Health Coverage: Includes Medical, Dental, Vision, Healthcare FSA, and Mental Health EAP, basic Life insurance and Disability Insurance.
• Tuition Reimbursement & Career Growth: Access to tuition reimbursement and other learning and development opportunities.

The Role …

We’re seeking a driven and strategic sales professional to drive business growth on our Customer Development team. As the Customer Business Manager for the Mass Channel, you will increase revenue, optimize profit margins, and maximize long-term category volume across a high-impact portfolio featuring Target and Walmart.

This unique role bridges physical and digital retail by blending brick-and-mortar sales management with specialized e-commerce leadership across two major customers. You will lead Target’s complete omnichannel sales strategy while simultaneously driving e-commerce strategy and execution for Walmart in close partnership with the Walmart Customer Development team. Leveraging data-driven consumer, product, and market insights, you will act as a trusted category expert to uncover and capture new growth opportunities across both in-store shelves and online platforms. 

This position presents an exciting opportunity to not only take ownership and drive business growth but also to master and manage the essential day-to-day tasks that contribute to our behind-the-scenes success. You will have the chance to develop a deep understanding of the operational aspects that keep our business running smoothly, ensuring that every detail is handled with precision and care.

In this position, you will work remotely from your home base, located in either the Minneapolis Metro area or Northwest Arkansas.

Your Responsibilities …

Account Management, Collaboration & Strategic Planning 

• Achieve sales and profit targets across all categories while efficiently managing approved trade spend budgets.
• Design, execute, and continually optimize annual business plans for Target and assigned e-commerce accounts.
• Partner with retail buyers to secure optimal shelf positioning and high-impact promotional space.
• Communicate account strategies, target goals, and brand guidelines to internal corporate stakeholders to ensure cohesive execution.
• Build persuasive, data-driven selling stories for category reviews to secure new distribution and incremental business.
• Act as a brand ambassador at industry trade shows, customer events, and corporate marketing meetings.

E-Commerce & Digital Operations 

• Oversee the end-to-end digital business for Target and Walmart including: item-set up, content maintenance, sales analysis and reporting, and inventory availability.
• Monitor digital point-of-sale (POS) data and lead online promotional event management to maximize conversion.
• Execute new item setups and collaborate with internal teams to maintain high-converting online content.

Data Analysis & Forecasting 

• Analyze POS and syndicated market data to track trends, mitigate risks, and update active customer business plans.
• Translate complex data insights into clear performance reports for internal teams and retail replenishment buyers.
• Predict and plan customer-specific promotional events to ensure seamless supply chain alignment and adequate inventory volumes.

Administration & Operations

• Oversee and execute price change forms, deduction tracking sheets, broker commissions, and corporate planning schedules.

You’ll Need …

• Education & Experience: Bachelor’s Degree in a Business-related discipline with 2+ years of direct sales experience (or 5+ years direct sales experience in lieu of degree), calling on Target headquarter account and managing e-commerce retailers with a history of setting and delivering a growth agenda; pet care industry a plus
• Vendor Specific Portal: Proficient use of Target POL system and all included vendor apps and reports to create and track metrics expected by customer scorecards. Includes:

                       o Greenfield, POS, PO’s, Unsaleables

                       o DC inventory/purchase planning

                       o Vendor Income Dashboard, Launch Pad, IMN, PCN, JBP, AP/AVP

                       o Creation and presentation of all customer line review materials

• Ecommerce Experience: Experience managing Ecommerce sales with large Omni-channel retailers
• Data Analysis: Deep understanding of category management and fact-based selling techniques (using point-of-sale and syndicated data analysis)
• Presentation Skills: Ability to develop and present highly persuasive, data-driven insights from the ground up
• Negotiation & Business Skills: Demonstrated ability to close business deals, negotiate successfully, and expand client relationships
• Technical Proficiency: Proficiency in Microsoft Office with advanced skills in Excel and PowerPoint 
• Business Travel: Willingness and ability to travel up to 25%