Lead Director (Solution Delivery)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Lead Director, Solutions Delivery is responsible for leading the Solutions Delivery function and ensuring the successful commercialization, implementation, and execution of both standardized products and custom analytics engagements for pharmaceutical manufacturer clients. Reporting to the Executive Director, Pharma Data Strategy & Solutions Delivery, this role serves as a critical leader and key execution partner responsible for delivery excellence, client satisfaction, strategic partnerships, operational scalability, and portfolio financial performance. You will have no direct reports in this role.

The Lead Director will translate portfolio strategy into scalable operating models, repeatable delivery processes, and successful client implementations, overseeing the end-to-end delivery lifecycle across a portfolio of engagements and ensuring projects are executed on time, within scope, and in alignment with established product standards. This individual will partner closely with Commercial, Product, Data, Strategy, Analytics, Operations, Legal, and external partner organizations to establish the governance, frameworks, and processes needed to scale solutions, drive new market opportunities, improve operational effectiveness, and support business growth initiatives.

The ideal candidate brings deep experience in consulting, healthcare or pharmaceutical services, business analytics, product commercialization, strategic partnerships, client engagement leadership, and portfolio management, with a demonstrated ability to balance client needs, operational excellence, and commercial objectives.

Key Responsibilities

Delivery Leadership & Execution Excellence

• Lead the Solutions Delivery vertical responsible for delivering predefined analytics products and customized client engagements for pharmaceutical manufacturer customers.
• Own end-to-end delivery governance across all active engagements, ensuring adherence to project timelines, scope, quality standards, and client commitments.
• Lead contract-to-execution transitions and implementation readiness activities.
• Align cross-functional teams around responsibilities, milestones, deliverables, and success metrics.
• Establish and maintain delivery excellence standards, consistent deployment methodologies, and repeatable execution practices that drive predictability and scalability across engagements.
• Serve as the senior escalation point for client, cross-functional, and operational issues, ensuring timely resolution through proactive risk management and stakeholder alignment.
• Drive continuous improvement initiatives to enhance delivery effectiveness, efficiency, and client outcomes.

Commercialization, Growth & Strategic Partnerships

• Drive commercialization and adoption of the analytics solutions portfolio across pharmaceutical manufacturer clients.
• Develop scalable go-to-market frameworks, implementation playbooks, and partner enablement models.
• Identify, evaluate, recruit, and expand strategic partnerships across pharmaceutical manufacturers, consulting firms, technology organizations, and healthcare ecosystem partners.
• Build and maintain a robust pipeline of partnership and growth opportunities.
• Support long-term portfolio growth strategies and identify opportunities to expand solution adoption and market presence.

Client Engagement & Relationship Management

• Ensure a high level of client satisfaction through proactive oversight, issue resolution, and delivery of measurable business value.
• Partner with client stakeholders to understand business objectives and ensure engagement outcomes align with strategic goals.
• Build trusted relationships with clients and internal partners to support long-term business success and retention.
• Identify opportunities to expand existing client relationships through additional services, products, and strategic solutions.

Operational & Portfolio Management

• Oversee a portfolio of concurrent client engagements, ensuring appropriate prioritization, resource allocation, and performance management.
• Manage capacity planning and resource utilization to optimize workload distribution and delivery effectiveness.
• Design and implement scalable operational processes supporting commercialization, onboarding, governance, implementation, and ongoing client engagement.
• Implement and maintain standard operating procedures, standardized methodologies, engagement playbooks, templates, governance processes, and performance tracking mechanisms.
• Establish operational metrics, success metrics, and reporting frameworks to monitor delivery health, productivity, and business outcomes.
• Improve efficiency, consistency, and scalability through process optimization and automation opportunities.
• Maintain executive visibility into portfolio performance, implementation progress, risks, resource utilization, and business outcomes.
• Ensure compliance with established product frameworks and prevent unnecessary customization, scope expansion, and delivery risks.

Financial Management

• Maintain accountability for portfolio financial performance, including revenue realization, profitability, operational efficiency, and margin optimization.
• Monitor engagement financials and proactively identify opportunities for cost control and process improvement.
• Balance commercial objectives with delivery excellence and client outcomes while driving financial discipline and scalable growth.
• Contribute to portfolio planning, forecasting, and business reviews.
• Evaluate portfolio performance and provide actionable recommendations to leadership regarding resource investments, delivery strategies, and financial outcomes.
• Support business growth objectives by identifying cross-sell and upsell opportunities within existing accounts.

Cross-Functional Leadership

• Collaborate closely with Commercial, Product, Data, Analytics, Strategy, Operations, Legal, and external partner organizations to align delivery efforts with organizational objectives.
• Influence decision-making across highly matrixed teams through data-driven insights and recommendations that improve delivery effectiveness and commercial performance.
• Provide matrixed leadership, coaching, and guidance to engagement managers, analysts, and delivery resources.
• Partner with business leaders to support product adoption, service enhancements, and client success initiatives.
• Support executive reviews, business planning activities, and strategic decision-making through structured reporting and insights.
• Act as a key contributor to strategic planning efforts related to delivery operations, service scalability, commercialization, and client engagement models.

Required Qualifications

• 10+ years of progressive experience in consulting, pharmaceutical services, healthcare analytics, data delivery, business intelligence, product commercialization, strategic partnerships, or client engagement leadership.
• Strong understanding of pharmaceutical manufacturers’ commercial, market access, medical, patient engagement, and analytics needs.
• Demonstrated experience leading complex, multi-project portfolios with responsibility for delivery outcomes and client satisfaction.
• Demonstrated success leading large-scale client engagements, strategic partnerships, and commercialization initiatives.
• Experience overseeing cross-functional teams and managing large-scale analytics or consulting engagements.
• Experience building scalable operating models, implementation frameworks, and delivery organizations.
• Strong understanding of project governance, delivery operations, performance measurement, and process optimization.
• Strong executive presence, stakeholder management, and organizational leadership skills.
• Experience in managing financial performance, including revenue realization, margin management, forecasting, P&L accountability, and operational efficiency initiatives preferred.
• Experience working with consulting firms, technology partners, or healthcare ecosystem organizations preferred.
• Pharmaceutical manufacturers, healthcare services, or life sciences industry experience strongly preferred.

Education

• Bachelor’s degree in Business Administration, Data Science, Business Analytics, Informatics, Healthcare Administration, or a related field.

Preferred Qualification

• Master’s degree (MBA, Data Science, Business Analytics, Informatics, or related discipline) preferred.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.