Partner Success Specialist - Microsoft 365 Copilot - Remote
Microsoft Consulting Group — Malaysia
About the Role
The Partner Success Specialist – Microsoft 365 Copilot drives Microsoft 365 Copilot trial adoption across ASEAN by engaging CSP partners and resellers, enabling customer trial activation, accelerating adoption, and supporting trial-to-paid conversion. This role combines partner enablement, pipeline management, and customer success to deliver measurable business outcomes.
Key Responsibilities
Partner Activation & Enablement
- Engage CSP partners and resellers through 1: many and 1:1 session and email.
- Deliver enablement on Copilot trial offers, activation processes, and customer qualification.
- Coach partners on identifying customer opportunities and driving trial adoption.
Trial Activation & Adoption
- Support partners with customer qualification, trial setup, and activation.
- Monitor trial progress and help resolve activation or adoption blockers.
- Drive customer engagement and support trial-to-paid conversion planning.
Pipeline & Operations
- Manage reseller and customer pipelines from outreach through conversion.
- Maintain CRM/tracker accuracy and activation evidence.
- Monitor KPI performance, identify risks, and escalate issues as needed.
Reporting & Insights
- Track outreach, activations, adoption, and conversion metrics.
- Provide regular performance updates and actionable insights.
- Support business reviews and continuous process improvement.
Stakeholder Collaboration
- Partner with Microsoft teams, distributors, and resellers to ensure successful program execution.
- Coordinate technical and operational escalations when required.
Required Qualifications
- 2–4 years of experience in partner development, inside sales, customer success, channel management, or program operations.
- Strong communication, stakeholder management, and presentation skills.
- Experience managing pipelines and outbound engagement activities.
- Proficiency in Microsoft Office applications (Excel, PowerPoint, Outlook, Teams).
- Ability to manage multiple priorities in a fast-paced environment.
- Bachelor's degree preferred.
Preferred Qualifications
- Experience with Microsoft partners, CSP, or cloud solutions.
- Familiarity with Microsoft 365, Copilot, and subscription services.
- Experience supporting trials, adoption programs, or customer success initiatives.
- Additional ASEAN language skills are an advantage.
Benefits:
Inviso is focused on creating an environment where employees feel valued and supported. Our employee benefits reflect this, with a compensation package that is competitive, fair, and flexible. Our benefits in Malaysia include inpatient and outpatient medical care, paid annual leave and public holidays, plus an annual training allowance.
Why You’ll Love Working at Inviso:
- Do work that matters. We are a global technology and business consulting firm that helps organizations implement AI, modern data platforms, and digital marketing strategies.
- Work somewhere people choose to stay. Our low attrition, strong average tenure, and employees who have spent 10, 15, or even 20 years with Inviso speak volumes about our culture and how we care for our people.
- Bring your ideas and be heard. You will join a collaborative, people-first environment where ideas matter, contributions are recognized, and excellent work creates real opportunities for growth.
- Keep learning and growing. Inviso invests in employees through continuous learning, mentorship, collaboration, and career development across a diverse global organization.
- Join a company with deep industry credibility. Inviso has worked closely with Microsoft for more than 20 years and is proud to be a top-rated supplier and Managed Partner with numerous credentials.
