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Onboarding Engineer

Portnox

Role overview

Qualifications

  • Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, and wireless connectivity.
  • Experience owning technical implementations or resolving difficult infrastructure problems.
  • Ability to lead technical conversations and explain tradeoffs under pressure.
  • Manage several implementations and surface risks proactively.

Responsibilities

  • Understand the customer's environment, confirm scope and build a plan with milestones.
  • Lead technical working sessions and address blockers and scope changes early.
  • Guide deployments involving 802.1X, RADIUS, and access policies.
  • Train administrators and document the deployed configuration while confirming outcomes.

Key facts

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Problem Solving

About the company

Portnox logo

Portnox

Computer Hardware

Portnox offers cloud-native zero trust access control and cybersecurity essentials that enable agile, resource-constrained IT teams to proactively address today’s most pressing security challenges: the rapid expansion of enterprise networks, the proliferation of connected device types, the increased sophistication of cyberattacks, and the shift to zero trust. Hundreds of companies have leveraged Portnox’s award-winning security products to enforce powerful network access, endpoint risk monitoring and remediation policies to strengthen their organizational security posture. By eliminating the need for any on-premises footprint common among traditional information security systems, Portnox allows companies - no matter their size, geo-distribution, or networking architecture - to deploy, scale, enforce and maintain these critical zero trust security policies with unprecedented ease.

Company details

Company typeSME
IndustryComputer Hardware
Company size51 - 200

Links

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Job description

You were going to look at it for five minutes. Now you have a test environment, a packet capture, and an unreasonable amount of interest in why it works on one laptop but not the other. 

Portnox is hiring an Onboarding Engineer to lead customer deployments of our cloud-native network access control solutions. You’ll learn the product deeply, understand each customer’s environment, and take implementations from the post-sales handoff through production, administrator training, and transition to ongoing support. 

You’ll work across networking, identity, and endpoint management, and help turn what you learn into better deployment practices. 
Key Responsibilities
  • Discovery and planning: Understand the customer’s environment, confirm scope and prerequisites, and build a plan with owners, milestones, and acceptance criteria. Some customers arrive without a completed POC; establish what still needs validation. 
  • Customer leadership: Lead technical working sessions, explain recommendations, and address blockers, scope changes, and unrealistic expectations early. 
  • Implementation: Guide wired and wireless deployments involving 802.1X, RADIUS, certificates, identity integrations, device compliance, and access policies. 
  • Troubleshooting: Use logs, packet captures, and controlled testing to isolate problems. “Nothing changed” is useful context. You’ll still check. 
  • Production rollout: Plan pilots, phased deployment, validation, and rollback procedures with customer teams. 
  • Escalation and follow-through: Bring Support, Engineering, and Product into issues with clear evidence. Keep customer communication and next steps owned. 
  • Training and transition: Train administrators, document the deployed configuration, confirm agreed outcomes, and complete the handoff with outstanding work and receiving owners clearly recorded. 


Skills, Knowledge, and Expertise
  • Technical foundation: Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, and wireless connectivity. 
  • Relevant experience: Experience owning technical implementations or resolving difficult infrastructure problems. Be able to explain your decisions and results. 
  • Independent product learning: Prior 802.1X experience isn’t required. Taking responsibility for learning it is. Drive your own ramp-up through documentation, hands-on testing, and focused questions. Identify knowledge gaps and close them without daily assignments. 
  • Troubleshooting judgment: Test assumptions, follow evidence, and know when to involve others. Bring your observations and what you’ve already tried. 
  • Customer communication: Lead technical conversations, explain tradeoffs, and stay patient under pressure. Certificates rarely respond to motivational speeches. 
  • Organization and ownership: Manage several implementations, follow up without reminders, and surface risks while there’s time to act. 
  • Helpful experience: Identity platforms, endpoint management, and certificates; tools such as Entra ID, Active Directory, Intune, Jamf, or Okta. Experience with Portnox, Cisco ISE, Aruba ClearPass, Forescout, or Microsoft NPS is a bonus. 


Why Join Us
  • Opportunity to make a significant impact on the operations of the company.
  • Collaborative and dynamic work environment with opportunities for professional growth and development.
  • Competitive compensation and benefits package.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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