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Senior Product Manager - Integration Builder

Role overview

Qualifications

  • Experience managing technical software products, platforms or developer-facing products.
  • Strong product discovery and requirements gathering skills.
  • Experience defining product strategy, roadmaps and priorities.
  • Excellent communication and stakeholder management skills.

Responsibilities

  • Own the product strategy and roadmap for the Integration Builder.
  • Define the integration authoring experience, from creating and testing integrations through deployment.
  • Gather requirements from Forward Deployed Engineers, Solution Architects and internal stakeholders.
  • Design workflows that enable rapid development of reliable, production-ready integration connectors.

Key facts

Hard skills

Other skills

  • Analytical Thinking
  • Communication
  • Problem Solving
  • Adaptability

About the company

Intermedia Cloud Communications logo

Intermedia Cloud Communications

Intermedia is the cloud communications company that helps over 130,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and five-years running J.D. Power-certified 24/7 technical support, Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience™. As a partner-first company, Intermedia goes to work for over 7,000 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2022 • CRN’s Cloud Computing Product of 2021 – Intermedia Unite

Company details

Company typeLarge

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Job description

Location: Remote

About the Role
We’re looking for an experienced Product Manager to own the Integration Builder—the product that enables integrations to be created, tested, deployed and managed on our Integration Platform.

Our vision is to create an integration ecosystem that makes it easy to build, share and consume integrations. Today that means enabling rapid delivery of customer-specific integrations. Tomorrow it means supporting partner-developed integrations, publicly available marketplace integrations and, ultimately, an open ecosystem where third-party developers can build, publish and potentially monetise their own integrations.

The first milestone on that journey is empowering our Forward Deployed Engineers (FDEs) with a world-class integration authoring experience that dramatically reduces the time and effort required to deliver customer-specific integrations. From there, the same product will evolve to support increasingly broader audiences without changing its core mission.

You’ll work closely with the Product Managers responsible for the underlying Integration Platform and the shared developer experience used across multiple builder products. Together, you’ll ensure the Integration Builder delivers an outstanding integration development experience while leveraging common platform capabilities.

This is an opportunity to shape a strategic product from its inception while helping define how integrations are created and distributed across our platform for years to come.
Key Responsibilities What You’ll Be Responsible For
  • Own the product strategy and roadmap for the Integration Builder.
  • Define the integration authoring experience, from creating and testing integrations through deployment, publishing and lifecycle management.
  • Define the marketplace capabilities that enable integrations to be published, discovered, governed and managed throughout their lifecycle.
  • Gather requirements from Forward Deployed Engineers, Solution Architects and internal stakeholders, translating them into intuitive product capabilities.
  • Design workflows that enable rapid development of reliable, production-ready integration connectors.
  • Define how the product evolves from supporting customer-specific integrations to partner-developed and publicly available integrations.
  • Work closely with the Product Managers responsible for the Integration Platform and shared developer experience to ensure products evolve together while maintaining clear ownership boundaries.
  • Partner with Engineering, Architecture, UX and AI teams to deliver an outstanding integration development experience.
  • Develop product requirements, user stories and acceptance criteria.
  • Prioritise features based on customer value, business strategy and engineering effort.
  • Analyse product usage and customer feedback to drive continuous improvement.
  • Stay current with industry trends in APIs, integration technologies, developer tooling, AI-assisted software development and software marketplaces.
What Success Looks LikeDuring your first year you will help deliver:
  • The first generation of the Integration Builder for creating customer-specific integrations.
  • A seamless workflow for authoring, testing, debugging and deploying integration connectors.
  • Initial marketplace capabilities for publishing and managing integrations.
  • A roadmap for expanding the product to support partner-developed and publicly available integrations.
  • A long-term product vision for an open integration ecosystem supporting customers, partners and third-party developers.
We’re Looking For Someone Who Has
  • Experience managing technical software products, platforms or developer-facing products.
  • A proven track record of working closely with engineering teams to deliver complex software solutions.
  • Strong product discovery and requirements gathering skills.
  • Experience defining product strategy, roadmaps and priorities.
  • Excellent communication and stakeholder management skills.
  • Strong analytical thinking and problem-solving abilities.
  • Experience working in Agile product development environments.
  • Ability to communicate effectively with both technical and non-technical audiences.
  • Experience working successfully in a remote, distributed team.

Preferred

  • Experience with APIs, SDKs or developer-focused platforms.
  • Knowledge of integration technologies, API-first architecture and authentication standards.
  • Experience with low-code/no-code platforms or developer tooling.
  • Familiarity with integration platforms (iPaaS), connector frameworks or software marketplaces.
  • Knowledge of AI-assisted software development, developer productivity tools or AI agents.
  • Experience working with enterprise software partners or developer communities.

You’ll Thrive In This Role If You…

  • Enjoy building products for technical users.
  • Like creating products that enable others to build great solutions.
  • Think strategically while remaining comfortable diving into technical detail.
  • Enjoy solving complex workflow and usability challenges.
  • Can balance short-term delivery with long-term product vision.
  • Enjoy collaborating across engineering, product, design and customer-facing teams.
  • Are excited by the opportunity to help shape how integrations are built, shared and evolved across a modern cloud platform.
Why Join Us?
This is an opportunity to define one of the core products in our integration strategy.

You’ll own the Integration Builder from its earliest stages, shaping how integrations are authored, tested, deployed and ultimately shared through an evolving marketplace. While your initial users will be our Forward Deployed Engineers, the product is designed with a much bigger vision in mind—one that extends to partners, customers and eventually a broader third-party developer ecosystem.

If you’re excited by developer-focused products, enjoy working at the intersection of product strategy and engineering, and want to build something that will have a lasting impact across our platform, we’d love to hear from you.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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