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Contact Center Rep (On-Call)

TeleSolv Consulting

Role overview

Qualifications

  • Prior high-volume contact center or customer service experience required
  • Experience working in a virtual or remote environment is a plus
  • Strong verbal and written communication skills
  • Ability to follow scripts and established procedures accurately

Responsibilities

  • Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures
  • Handle inbound inquiries via phone, email, and chat in a timely and professional manner
  • Share only approved and verified information and ensure all communications comply with program and company policies
  • Accurately document all customer interactions in the designated system for tracking and auditing purposes

Key facts

Hard skills

Other skills

  • Customer Service
  • Communication
  • Detail Oriented
  • Time Management

About the company

TeleSolv Consulting logo

TeleSolv Consulting

Unknown

Company details

Company sizeUnknown

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Job description

TeleSolv Consulting has an opportunity to support a state government program as an On-Call Contact Center Representative. This position is on an as-needed basis and hours will vary based on program demand.   

This is a remote role, and all applicants must be willing/able to work various shifts between 7 am and 7 pm covering Eastern Time Zones in the US. Candidates will work directly with the public, handling inquiries, handling inbound inquiries via phone, email, and chat in a timely and professional manner. This person must possess a reliable laptop or computer and with hardwire connection to consider for this role.
Responsibilities:
  • Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures.
  • Handle inbound inquiries via phone, email, and chat in a timely and professional manner.
  • Share only approved and verified information and ensure all communications comply with program and company policies.
  • Accurately document all customer interactions in the designated system for tracking and auditing purposes.
  • Stay current on changes to procedures, FAQs, and program-related information.
  • Collaborate with internal teams to escalate and resolve inquiries that fall outside standard support scope.
  • Maintain confidentiality and follow all required data privacy and security guidelines during customer interactions.         

Qualifications:
  • Prior high-volume contact center or customer service experience required.
  • Experience working in a virtual or remote environment is a plus.
  • Strong verbal and written communication skills.
  • Ability to follow scripts and established procedures accurately.
  • Strong attention to detail and documentation skills.
  • Ability to work effectively in a fast-paced, public-facing environment.
  • Ability to maintain confidentiality and comply with data protection requirements.  

Salary: 20 USD per hour

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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