The Senior People Operations Analyst will join Dorado Software Group and support the operational backbone of the People function for a global portfolio of software companies on a 12-month fixed-term contract, reporting to the Director of People Operations.
NedGraphics and Optitex have teams in 19 countries including North America, South America, EMEA, Middle East, India, and APAC. The Senior People Operations Analyst will be responsible for maintaining HR systems and data integrity, coordinating payroll across multiple jurisdictions, executing onboarding and offboarding processes, and supporting the broader People team with reporting, documentation, and process improvement.
We are looking for someone who wants to build: you will have real ownership over how our HR systems and processes work, and room to improve, automate and document them so they last.
What you will do:
HRIS Administration and Data Integrity
- · Maintain all employee data in BambooHR with accuracy, including new hires, terminations, status changes, compensation updates, and reporting structure changes
- · Design and run regular data audits to identify and correct inconsistencies, duplicates, and gaps; consolidate employee information from scattered sources into BambooHR as the single source of truth
- · Ensure accurate data flows between BambooHR, Pinpoint (ATS), and Lattice (performance); maintain employee files in compliance with applicable regulations
- · Handle all employee data in accordance with applicable privacy legislation across jurisdictions, including applicable Canadian and US state privacy laws, and international equivalents; ensure personal data is collected, stored, and processed lawfully and with appropriate access controls
- · Spot data issues, process gaps and compliance risks early, and raise them with a suggested fix
Payroll and Benefits Coordination
- · Own payroll coordination across all jurisdictions by developing established processes - preparing and submitting people data to Finance, third-party payroll providers, and employer of record (EOR) partners across the globe
- · Reconcile against BambooHR records and flag discrepancies for resolution
- · Serve as the first point of contact for routine employee payroll and benefits questions, escalating anything outside standard parameters
Onboarding and Offboarding
- · Execute end-to-end onboarding for all new hires, including system setup, background checks, benefits enrollment, orientation scheduling, and equipment coordination with IT
- · Process employee terminations, including system updates, final pay calculations, applicable federal and provincial/state separation requirements, and exit logistics
- · Maintain and track onboarding plans with hiring managers; continuously improve onboarding and offboarding checklists based on feedback
Talent Acquisition
- · Administer Pinpoint ATS, including job postings, candidate pipeline management, interview scheduling, and coordination with hiring managers and external recruiters
- · Send offer letters and process pre-hire documentation; maintain recruitment dashboards and report on pipeline metrics including time-to-fill, source effectiveness, and candidate volume
Compensation Data Support
- · Maintain compensation data in auditable spreadsheets and systems; support the Director during annual compensation and performance review cycles with data, reporting, and administrative execution
AI Tools and Process Automation
- · Use AI-powered tools and agents to streamline repetitive HR tasks such as data validation, document drafting, employee query triage, and report generation
- · Identify process inefficiencies and propose improvements, leveraging AI automation, system features, formulas, and workflow tools to reduce manual effort
- · Partner with the Director to evaluate and roll out new AI tools within the People technology stack
Process Documentation and Improvement
- · Document all repeatable HR processes as clear, step-by-step SOPs; maintain the internal HR knowledge base so that processes are not dependent on any single person
Reporting and Dashboards
- · Build and maintain reporting dashboards in Excel, BambooHR, and other tools covering headcount, turnover, time-to-fill, and compensation distribution; prepare ad hoc reports for leadership as requested
- · Use AI-assisted analytics and visualization tools to improve the speed and quality of people reporting
Travel
- · Travel to offices in other international locations to provide HR support as necessary or to attend events
Skills, Knowledge and Expertise
REQUIRED:- · Significant experience in Human Resources, People Operations and Talent Acquisition is required.
- · 6+ years of hands-on HRIS administration and payroll coordination experience
- · A builder's mindset: you enjoy improving how things work, not just keeping them running
- · Direct, recent experience with BambooHR.
- · Proven experience coordinating payroll across multiple jurisdictions and EOR providers.
- · Track record of proactively identifying and escalating data integrity issues; ability to provide specific examples from past roles.
- · Advanced Excel proficiency (formulas, pivot tables, dashboards); ability to audit data and spot anomalies.
- · Confirmed availability for a 12-month fixed-term contract.
STRONGLY PREFERRED:- Experience with Deel, Remote, or other EOR platforms
- Experience with Pinpoint ATS and Lattice
- SHRM-CP or CHRP certification
- Software/tech company background
- Comfort with AI-assisted tools for data validation, reporting, and task automation
Benefits
- Completion bonus: Earn a bonus for completing the full 12-month contract.
- Health coverage: Medical, dental and vision benefits.
- 401(k): Save for retirement through the company plan.
- Paid time off: Time to rest and recharge.
- Fully remote: Work from home, with occasional travel to our international offices.
