IT Business Systems D365 Technical Lead

About Diversified:

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

What to Expect:

At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it.

How You’ll Contribute:

 We are seeking a highly skilled and versatile Technical Lead with 7–12 years of overall experience in Microsoft Dynamics environments, including at least 3+ years of hands-on expertise with Dynamics 365 Finance & Operations (D365 F&O) and CE. The ideal candidate will have served in both technical lead and development roles. You will play a pivotal role in designing D365 F&O solutions, supporting end-to-end implementations, extensions, migrations, and integrations—including with Microsoft Dataverse Fabric, Power Platform and CE environments. This position will allow you to shape enterprise transformation initiatives, lead technical delivery, and build best-in-class solutions.  The person in this role will be accountable for System Code Administration of D365 F&O and CE including the technical aspects of maintenance, upgrades, security role development, and providing internal support to our technical and business users and/or vendor partners. 

Location: Virtual U.S. position; preferred work location/time zone is Eastern (EST/ET) or Central (CST/CT).

What You’ll Do:

• Design, develop, and customize and support Microsoft Dynamics D365 F&O and CE solutions based on business requirements using best practices including extensibility of code 

• Collaborate with cross-functional teams to gather and understand business requirements for system enhancements  

• Write, modify, and maintain code in X++ to enhance the functionality of Microsoft Dynamics 365 Finance and Operations  

• Write, modify, and maintain T-SQL code to enhance reporting and D365 F&O data mining requirements  

• Support and maintain D365 integrations. 

• Create and maintain technical documentation for all customizations and development  

• Integrate D365 F&O with other enterprise applications, using DMF and other tools ensuring seamless data flow and system interoperability  

• Support the development and implementation of data migration strategies  

• Provide technical support and troubleshooting for D365 F&O related issues  

• Provide EDI technical support as required  

• Collaborate with end-users to identify and resolve system issues promptly  

• Perform regular system maintenance activities to ensure optimal performance  

• Conduct thorough testing of customizations and development to ensure high-quality deliverables  

• Research and recommend innovative, and where possible automated approaches for technical system administration tasks including automatic regression testing 

• Monitor the performance Dynamics 365 environments and suggest improvements as required 

• Develop custom security roles and assist to maintain user access and security roles  

• Manage and coordinate with Microsoft for resolution of raised technical system issues  

• Participate in all phases of the Solution Delivery Life Cycle including planning, requirements definition, solution design, test execution, and implementation of Dynamics related business solutions  

• Work collaboratively with the functional IT team to build, test, deploy, and maintain configurations using custom and industry common practices throughout multiple environments (e.g., Sandbox/DEV/QA/UAT/PROD)  

• Respond to incidents and events with a methodical approach to assess and troubleshoot all types of production (performance, access, accuracy, etc.) issues  

• Lead and/or participate in analysis sessions with functional super users/business analysts to determine application requirements for new implementations, extensions, or enhancements and facilitate workshops to demonstrate proof of concepts  

• Ability to logically troubleshoot technical problems. Strong analytical and problem-solving skills.  

• Collaboration, analytical, and teamwork skills. Demonstrated ability working in a collaborative and transparent environment  

• Ability to mentor team members and transfer knowledge to others  

• Must be technically and functionally oriented (good problem solving and troubleshooting skills), excellent communication skills (both written and verbal), self-motivated, self-directed, good multi-tasking skills, quality oriented, flexible, and committed to successful on-time completion of tasks  

• Compliance with published corporate standards  

• Ability to work effectively in a fast-paced, team environment  

• Contribute to the technology roadmap for the organization with respect to the Dynamics ecosystem  

• Documenting and cross-training team members for support continuity.  

• Propose modifications and enhancements to improve functionality or address any issues that arise  

• Identify, evaluate, and document risks  

• Other job duties as assigned. 

What You’ll Bring:

Required Skills/Qualifications:

• Minimum 7 years progressive experience in ERP solution delivery  

• Minimum of 3+ years working on D365 Finance & Operations or CE implementations, including greenfield, migration, or upgrade projects. 

• Proficient in X++, C#, SQL Server, .NET, Azure DevOps, LCS (Lifecycle Services), and Microsoft Azure and SDLC bet practices 

• Extensive creation of technical design documents, coding, packaging projects, migrating and deploying code changes, and properly testing of modifications/integrations throughout project lifecycle 

• Working knowledge of D365 data migration strategies, Dual-write fundamentals, and Dataverse integration patterns 

• Understanding of D365 F&O data structures, extension models, reporting, and performance best practices. 

• Familiarity with setting up and maintaining CI/CD pipelines using Azure DevOps for D365 development and deployment. 

• Exposure to the Microsoft Power Platform (Power Apps, Power BI, Power Automate) and relevant integrations. 

• Strong interpersonal and communication skills for interacting with business users, solution architects, and development teams. 

• Solid documentation, problem-solving, and mentoring abilities. 

#Li-Remote

What We Offer:

We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:

• Multiple medical plan options to fit you and your family’s needs
  • HSA & HRA company contributions
• Dental coverage, including orthodontic benefits, and vision plans
  Company-paid benefits
  • Basic Life, AD&D
  • Short-Term and Long-Term Disability insurance
  • Employee Assistance Program (EAP)
• Generous paid time off — 3 weeks PTO plus company holidays and floating holidays
• 401k with company match
• Paid maternity leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
• Commuter benefits
• And much more