Fraud Prevention Analyst

At MoneyGram, we're combining the strength of a trusted global brand with the agility of a tech-forward, growth driven culture. With 85+ years of experience and a presence in more than 200 countries and territories, we've built a foundation of stability and trust to help millions of people around the world send funds quickly, securely, and affordably.

We're looking for bold thinkers, builders, technologists, and sellers who want real ownership of their work, thrive in collaborative environments, and are energized by solving complex challenges. Here, you'll have the opportunity to make a measurable impact - fast.

If you're eager to shape the future of cross-border payments and financial services, join us as we transform how the world moves money.

Job Summary

The Fraud Prevention Analyst is responsible for handling complex reviews of high risk digital money transfer transactions and other customer activity. The role is empowered to make risk based decisions in order to mitigate risk of loss for Moneygram as well as ensure the best possible experience for Consumers. . Incumbents in this role also prepare and make recommendation on procedure/process modifications based upon case handling experience.

Primary Responsibilities

• Makes decisions on consumer’s transactions based on profile/transaction details and other verification results.
• Reviews other types of consumer’s activity for indicators of fraud including; identity theft, account take over, friendly fraud, consumer fraud, and other potential risks.
• Develops and maintains deep understanding and knowledge of processes in an effort to resolve high risk cases and issues.
• Proactively drives procedure changes based on fraud and scam analysis.
• Performing other duties and/or special projects as required.

Education

• BA/BS in Business or related field, preferred or combination of education and experience.

Experience

• Minimum 1-2 years’ professional experience.
• 2 years increasing, progressively relevant experience.

Essential Skills

• Strong customer focus with the ability to manage sensitive issues professionally
• Strong customer service orientation.
• Previous experience making real time fraud avoidance decisions related to phishing, payments and identity authentication, highly preferred.
• Fluent in both written and oral English.
• Awareness of MGO Post Sales Processes flows as well as knowledge of
• MGI transfer policies, processes and procedures.
• Ability to assess issues and provide direct initial advice or escalate to the appropriate contact.
• Ability to manage time appropriately, work efficiently and independently within a team oriented environment.
• Ability to conduct analysis/research and provide recommendations.
• Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.
• Ability to address issues with diplomacy and tact.
• Solid detail-oriented skills.
• Ability to respond to system issues and find alternative ways to minimize the impact to processes.
• May be asked to work varying shifts as business needs dictate.
• Ability to work with sensitive data with professionalism and confidentiality.
• Advanced knowledge of MS office applications (Word, Excel, etc.). 

Working hours

This position requires to work in 24/7 rotational shifts with 3 typical shifts organised as such : 6 AM, 2 PM and 10 PM. 

Here Are Some Reasons You Will Love Working At MoneyGram!

• Private Medical Care (Company Paid Luxmed Package)
• Life & Accident Insurance (Company Paid Generali Package)
• Flexible remote work opportunities for certain roles, as business allows
• Social Fund (Granting Allowances: Holiday, New Child on Board, School Starter Kit)
• Sporting activity cost sharing (Company Paid Multisport Card)
• Corporate products and services at discounted prices
• Retirement Pension Plan Contribution (PPE Program)
• Employee Referral Program
• Employee Assistance Program
• Legal Assistance and Advisory for Non-EU Employees
• Dynamic work in an international business services environment - 46 languages & 57 nationalities are represented in our Warsaw workforce!
• A chance to make a difference with various charity initiatives
• Discretionary annual performance bonus

About MoneyGram :

MoneyGram is a global payments network built to move money across borders with speed, simplicity and trust. Its omnichannel platform empowers consumers, developers and agents to transfer cash, fiat and stablecoin however it works best for them.

The company serves over 60 million customers a year across 200+ countries and territories, nearly half a million retail locations and a rapidly expanding digital ecosystem reaching billions of devices. As one of the most recognized and trusted names in global payments, MoneyGram continues to reinvent how money moves - helping people around the world support their loved ones and build better futures.