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3DISC is a pioneer in the digital dentistry landscape, specializing in state-of-the-art 3D imaging solutions. Our flagship intraoral scanners are designed to provide high speed, accuracy, and ease of use for dental clinics worldwide. We are currently transitioning from a high-growth startup to a global industry leader, and we are looking for a dedicated Case Manager to join our mission-driven team.
As a Case Manager, you will play a vital role in coordinating client care and ensuring that dental clinics and patients receive support tailored to their unique digital workflow needs. You will be the primary link between clinical requirements and the technical solutions provided by 3DISC, ensuring a seamless experience from the initial 3D scan to the final patient outcome.
Assessment & Planning: Conduct comprehensive assessments of client needs to develop individualized care and support plans.
Workflow Coordination: Facilitate access to medical, technical, and community resources to ensure the successful integration of 3DISC imaging technology.
Clinical Liaison: Collaborate effectively with dentists, lab technicians, and healthcare providers to troubleshoot and implement personalized care plans.
Advocacy: Act as a dedicated advocate for clients, ensuring their technical and clinical feedback is incorporated into 3DISC’s service evolution.
Data Management: Maintain meticulous records of client interactions and case progress using internal case management software and Microsoft Office Suite.
Quality Assurance: Monitor client outcomes to ensure the 3D imaging solutions meet the high standards of accuracy and performance expected in a clinical environment.
Education: Bachelor’s degree in Social Work, Nursing, Psychology, or a related clinical/healthcare field (Master’s degree preferred).
Experience: Minimum of 3 years of experience in case management or a related healthcare support role.
Industry Knowledge: Familiarity with healthcare systems; knowledge of digital dentistry or CAD/CAM workflows is a significant plus.
Communication: Excellent interpersonal skills with the ability to build rapport with diverse clinical populations.
Discretion: Ability to handle sensitive medical and confidential information with the utmost professionalism and discretion.
Tech Savvy: Proficient in case management software and remote collaboration tools (Slack, Zoom, CRM).
Salary Range: $76,000 – $87,000 per year.
Location: Fully Remote (United States).
Benefits: Comprehensive health/dental insurance, 401(k) matching, and opportunities for professional growth within a fast-scaling global tech company.
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