Refund & Chargeback Specialist

Refund & Chargeback Specialist

Department: Research & Support

Employment Type: Full-Time

Work Setup: Permanent Work From Home

Rate: USD $5.00/hour

Schedule: Monday–Friday | 9:00 AM–5:00 PM EST

About the Role

We are seeking a detail-oriented and analytical Refund & Chargeback Specialist responsible for processing customer refunds, investigating chargebacks, identifying fraudulent activity, and preparing operational reports. The successful candidate will possess strong analytical skills, excellent communication abilities, and a high level of accuracy.

Key Responsibilities

• Research and process customer chargebacks.
• Process refunds using the company's ERP system.
• Manage UPS investigations and claims.
• Investigate suspicious or fraudulent account activity.
• Prepare daily and weekly reports.
• Contact customers to resolve payment-related concerns.
• Escalate critical account issues when necessary.
• Assist with projects, training, and additional operational tasks.
• Collaborate with cross-functional teams to improve processes.

Qualifications

• Experience in chargebacks, refunds, financial analysis, payment processing, or related fields preferred.
• Excellent English communication skills.
• Strong analytical and problem-solving skills.
• High attention to detail and organizational ability.
• Proficient in Microsoft Excel and Microsoft Word.
• Ability to work independently and manage confidential information.
• Adaptable, resourceful, and results-oriented.

Benefits

• Permanent Work From Home
• HMO Package
• Paid Time Off (PTO)
• Annual Performance & Rate Review