Online Support Coordinator

About GOLFTEC Enterprises:
GOLFTEC Enterprises is a dynamic, technology-driven leader in the golf industry, uniting two premier brands—GOLFTEC and SKYTRAK—with a shared mission: to help people play better golf.
GOLFTEC, the world leader in golf instruction, leverages proprietary swing motion capture technology, OptiMotion, to deliver data-driven coaching and measurable improvement. By providing instant, actionable feedback, GOLFTEC empowers Coaches and Students to accelerate learning and maximize performance.
SKYTRAK, the most popular consumer launch monitor and golf simulator, brings professional-grade analytics and immersive play experiences to golfers everywhere. Its innovative technology helps players track performance, practice with purpose, and enjoy the game year-round.
Together, GOLFTEC Enterprises is redefining how golf is taught, practiced, and experienced. We combine cutting-edge technology, industry expertise, and a passion for innovation to create meaningful impact—for golfers, employees, and the future of the game.

Position Overview

We are looking for a motivated and detail-oriented Remote Online Support Coordinator to join our growing team. In this role, you will serve as a key point of contact for customers, providing timely support, resolving inquiries, and ensuring a smooth and positive online experience.

The ideal candidate is an excellent communicator, highly organized, tech-savvy, and capable of managing multiple tasks in a fast-paced remote environment. If you enjoy problem-solving and helping people, this opportunity is for you.

Key Responsibilities

• Respond to customer inquiries via email, live chat, and online support platforms in a professional and timely manner.
• Assist customers with account issues, order updates, troubleshooting, and general support requests.
• Coordinate support tickets and ensure all customer concerns are resolved efficiently.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal departments to escalate and resolve complex issues.
• Monitor support channels and ensure high levels of customer satisfaction.
• Help improve customer support processes and contribute ideas to enhance the user experience.
• Stay informed about company products, services, and updates to provide accurate information.

Qualifications

• Previous experience in customer service, online support, or administrative coordination preferred.
• Strong written and verbal communication skills.
• Excellent problem-solving and organizational abilities.
• Comfortable using online communication tools, CRM systems, and support platforms.
• Ability to multitask and prioritize tasks effectively.
• Self-motivated with the ability to work independently in a remote environment.
• Positive attitude and strong attention to detail.

What We Offer

• Fully remote work environment
• Flexible work schedule
• Competitive compensation
• Career growth and advancement opportunities
• Supportive and collaborative team culture
• Ongoing training and professional development

Why Join Us?

At Golftec, we believe exceptional support creates lasting relationships. You’ll have the opportunity to work with a dynamic remote team, make a real impact, and grow your career in a flexible and rewarding environment.