Enterprise Relationship Manager - Contact Centers

The Enterprise Relationship Manager (ERM) will be a highly motivated individual responsible for managing a targeted number of large, named accounts in the Call Center/BPO space, with greater than 15,000 employees in order to achieve and exceed sales targets. This position will be responsible for the management and growth of specific named accounts, developing C-level relationships, selling deep and wide, and key requirements related to a high-performance sales organization.

• Effectively deliver the IGEL value proposition, demonstrating an understanding of the solution and individual products.
• Manage customer expectations and contribute to a high level of customer satisfaction.
• Use forecasting and pipeline management to manage sales growth.
• Meet monthly, quarterly and annual sales targets.
• Use our Microsoft CRM application to develop and utilize professional account management and follow-up procedures.
• Attend local marketing events as appropriate.
• Become the primary contact person within your enterprise accounts while working closely with your colleagues, Inside Sales Representatives, Channel Managers and Sales Engineers.
• Develop a sustained pipeline of accounts by actively prospecting via networking, marketing lead follow-up, and personal relationships to independently close contracts.
• Appropriately engage management and subject-matter experts in the sales cycle.
• Present territory plan reviews, weekly forecasting reviews, and quarterly sales reviews to the executive team.
• Building and maintaining strong business relationships with senior level executives.

• Must have 10+ years of experience in the Field selling software or hardware to Enterprise/Global customers with a Call Center/BPO Background.
• Must be Channel Friendly. IGEL is 100% Channel.
• Must be a hunter. This is not a farming role.
• Must demonstrate a track record of success resulting from following a repeatable process.
• Must be willing and able to work in a fast-paced environment
•  Strong track record in penetrating / closing new accounts, planning and managing territory resources, leveraging channel partners and exceeding revenue goals.
• Proven history of sales overachievement; a demonstrated rolodex of multiple levels of contacts in regional accounts; the ability to close complex software and services transactions; high-level cross-company and partner engagement skills.
• Demonstrated ability to identify, qualify and close 6-7 figure sales opportunities.
• Excellent organization and collaboration skills and a passion for developing world class best practices, within the virtual team and in the region.
• Must be a strategic thinker and have proven excellence in Strategic Account planning and delivery.
• Excellent communication skills and strong presentation skills.
• Demonstrated ability to meet and exceed bookings and revenue targets consistently year over year.
• Good reputation in the region.
• Ability to follow through and meet deadlines.
• Excellent balance of strategic and tactical skills.
• This role will require someone who is comfortable working in a small, expanding company, and must possess a desire to be entrepreneurial and adaptable to a changing, growing environment.
• Experience selling emerging technologies over an extended sales cycle competing against the status quo or against incumbents.
• Excels at finding and closing new business while also expanding existing relationships and has strong problem solving and consultative sales skills.
• Highly motivated and capable of working independently.

• 11 company-paid holidays per year
• 18-22 days of PTO per year (18 days in year 1, 20 days starting in year 2 and 22 days after 5 years of service)
• Sick time of 10 days per year, with rollover of unused days
• 401(k) plan with 100% company match, up to $15,000 per year
• Paid maternity and paternity leave
• Monthly home office allowance
• Remote working opportunities and flexible working times, so you can combine your demanding work with your personal goals
• Employee Assistance Program (EAP) and Financial Wellness tool
• Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage
• Wellbeing apps, including Rightway, Headspace and Wellhub
• Training and development opportunities to advance your career
• President’s Club for the highest performing salespeople and overachievers
• An amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere
• A highly motivated team that is already looking forward to your support in developing strategies and achieving common goals, together with you!