Navigator – TRICARE Outreach & Engagement

About the Role

CareSource Military & Veterans (CSMV) is seeking a dynamic Outreach Navigator to serve as a trusted community-based outreach specialist. Navigators will connect with TRICARE-eligible veterans, retirees, and their families, providing education about TRICARE Prime and ensuring they have a smooth path to enrollment. This role is critical to CareSource’s mission of supporting military families with high-quality, culturally competent health care options.

Position Type: Contract, Field-Based

Location: Atlanta, GA & Tampa, FL
Compensation: $35/hour (plus approved travel and event-related expenses)
Reports To: Program Lead, CareSource Military & Veterans (CSMV)

Key Responsibilities

• Conduct community-based outreach at veteran service organizations (VSOs), base activities, and local events to identify TRICARE-eligible individuals.

• Educate prospective beneficiaries about TRICARE Prime benefits under CareSource.

• Provide warm handoffs of qualified leads to CSMV enrollment specialists for follow-up.

• Walk individuals through online resources and answer enrollment-related questions (within non-licensure scope).

• Build trust with veterans and their families by leveraging cultural fluency, empathy, and professionalism.

• Accurately capture data using CSMV-approved secure systems and submit weekly activity reports (leads, events, enrollments supported).

• Represent CSMV at events with consistent branding, professionalism, and compliance to HIPAA and Privacy Act standards.

Candidate Qualifications

• Military knowledge or experience strongly preferred (veteran status, military spouse, or prior work with veteran/military communities).

• Outgoing, charismatic, and comfortable engaging in one-on-one and group settings. Capable of networking: working a room, comfort in initiating a conversation, and determining appropriate conversational pitch, based on the persona engaged.

• Strong ability to build rapport quickly and drive veterans toward trusted solutions.

• Excellent communication and interpersonal skills.

• Tech-savvy, able to use CSMV-issued laptop/tablet and secure data entry systems.

• Organized and dependable with the ability to meet weekly lead generation and reporting requirements.

• Commitment to maintaining strict compliance with all PHI handling and non-licensure activity guidelines.

Training & Support

• Navigators will receive a paid onboarding program covering TRICARE CPD benefits, HIPAA, Privacy Act, fraud prevention, compliance, and CSMV processes.

• Ongoing support from the Program Lead, CSMV IT, and Military Affairs representatives.

• Tools provided: CSMV-issued apparel, marketing materials, and approved event equipment.

Performance Expectations

• Support outreach to thousands of TRICARE-eligible beneficiaries before and throughout the Open Season campaign

• Ensure all outreach aligns with the CSMV brand, compliance standards, and veteran-first mission.