Senior HRIS Analyst (India/Philippines)

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.   Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.   Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary   The Senior SuccessFactors Engineer is a hands-on technical specialist responsible for the design, configuration, support and continuous improvement of SAP SuccessFactors. Working across HR and IT, this role will own complex platform changes, resolve technical issues and deliver scalable solutions that improve employee experience and operational efficiency. The role requires deep expertise in Employee Central and at least one additional SuccessFactors module, together with the ability to work independently and provide technical leadership across the HR technology landscape.  
What you will do

HRIS Operation Support 

• Provide second-line support for complex SuccessFactors incidents and service requests, ensuring timely resolution and clear communication. 

• Coach HRIS analysts and other team members, sharing technical knowledge and improving support capability. 

• Support the onboarding and development of new team members through documentation, knowledge transfer and practical guidance. 

• Identify recurring issues, complete root cause analysis and implement permanent fixes that improve platform stability and user experience. 

 System Administration & Support 

• Act as the technical subject matter expert for SuccessFactors Employee Central and at least one of the following modules: Onboarding, Compensation, Learning, Performance & Goals, or Time Tracking. 

• Translate business requirements into secure, supportable and scalable SuccessFactors designs, configurations and integrations. 

• Configure and administer the platform, including role-based permissions, workflows, business rules, data models, user access and system settings. 

• Design, test and support integrations between SuccessFactors and payroll, identity, recruitment and other enterprise platforms. 

• Maintain high-quality technical documentation, including configuration workbooks, integration specifications, application catalogues, support procedures and user guidance. 

• Troubleshoot complex system and integration issues, complete root cause analysis and coordinate resolution across HR, IT, vendors and implementation partners. 

• Assess SuccessFactors releases, identify business and technical impacts, coordinate regression testing and deliver changes with minimal disruption. 

• Monitor platform health, data quality, security and integration performance, taking proactive action where risks or control gaps are identified. 

• Support key annual HR processes, including performance, compensation and talent cycles, by ensuring the platform is configured, tested and ready for use. 

• Stay current with SAP roadmaps, product updates and HR technology best practices, recommending improvements where they add measurable value.  

Implementation & Project Management 

• Lead the technical delivery of SuccessFactors implementations and enhancements from design through configuration, testing, deployment and post-go-live support. 

• Partner with HR product owners, project managers and regional HR teams to define requirements, challenge assumptions and translate needs into clear user stories and technical deliverables. 

• Own technical design decisions and ensure solutions follow agreed architecture, security, data and support standards. 

• Plan and execute configuration, unit testing, system integration testing, regression testing and deployment activities. 

• Apply SuccessFactors best practices and automation to simplify processes, improve data quality and create solutions that can scale globally. 

• Manage technical risks, dependencies and defects, escalating blockers with clear options and recommended actions. 

What you will bring

• Significant hands-on experience (min 5 yrs of relevant experience) configuring and supporting SAP SuccessFactors in a complex, global organisation. 

• Deep expertise in Employee Central and strong working knowledge of at least one additional module, such as Onboarding, Compensation, Learning, Performance & Goals, or Time Tracking. 

• Proven experience with role-based permissions, workflows, business rules, data models, imports, APIs and SuccessFactors integrations. 

• Experience delivering platform implementations, major enhancements, release activity and complex data migration or remediation work. 

• Strong troubleshooting and analytical skills, with a structured approach to root cause analysis, testing and technical problem-solving. 

• A strong understanding of HR data, security, privacy, controls and data integrity requirements. 

• Ability to work independently, manage competing priorities and take ownership from requirement through to stable production service. 

• Clear communication and stakeholder management skills, with the ability to explain technical issues and options to non-technical audiences. 

• Current SAP SuccessFactors certification in Employee Central is preferred; certification in one or more additional relevant modules is desirable. 

• Experience working in Agile delivery teams and managing work through Jira or a similar platform is desirable. 

Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.   What's Great About Sophos? ·   Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. ·   Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit ·   Employee-led diversity and inclusion networks that build community and provide education and advocacy ·   Annual charity and fundraising initiatives and volunteer days for employees to support local communities ·   Global employee sustainability initiatives to reduce our environmental footprint ·   Global fitness and trivia competitions to keep our bodies and minds sharp ·   Global wellbeing days for employees to relax and recharge  ·   Monthly wellbeing webinars and training to support employee health and wellbeing   Our Commitment To You We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity.   We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team.  All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.  We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.    Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos