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Quality Engineer

Role overview

Qualifications

  • Bachelor’s degree in science-related field preferred
  • Strong work ethic and sense of ownership
  • Excellent oral and written communication skills and technical writing capabilities; Proficient in English
  • 1-3 years of experience in a GxP compliance and/or quality-related role preferred

Responsibilities

  • Manages and facilitates all stages of the Quality Event Management process
  • Conducts Quality Event Investigations by facilitating and completing root cause analyses
  • Produces client-facing documents/communications, such as Quality Event Investigation Reports
  • Develops and maintains key performance indicators (KPIs) to support continuous improvement

Key facts

Hard skills

Other skills

  • Communication
  • Detail Oriented
  • Time Management
  • Analytical Thinking

About the company

Clincierge logo

Clincierge

Contract Research Organizations (CRO)

Improve your clinical trial retention rates while increasing study access and diversity. Clincierge reduces the emotional, logistical, and financial barriers to clinical trial participation, enabling patients to access life-changing and potentially lifesaving new treatment options. Our high-touch patient concierge services include but are not limited to, individualized air and rail ticketing, hotel and housing accommodations, payment and reimbursement processes, and ongoing patient, family, and caregiver support. Our services reduce the emotional and financial stressors related to travel and out-of-pocket expenses related to clinical trial participation. We address unique patient and caregiver needs, and the many demands complex trial designs place on participants and their families, building custom solutions to specific study-related problems. Our multilingual, in-country Clincierge Coordinators provide seamless logistical support for patients, their families, and caregivers. From initial patient enrollment in a Clincierge-supported study to trial completion, they offer much-needed emotional support and personalized communications each step of the way. This concierge level of patient support assists trial sponsors, CROs, and research institutions in managing the cost and duration of their clinical trials. Clincierge’s value-added services not only enhance patient recruitment and improve retention, but they also relieve clinical research associates, clinical investigators, and other study sponsors and trial site personnel from time-consuming patient logistics. Our services enable study staff to prioritize patient care and focus on study outcomes. We reduce clinical trial administrative costs and streamline patient payments and reimbursements through our efficient online portal.

Company details

Company typeScaleup
IndustryContract Research Organizations (CRO)
Company size51 - 200

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Job description

Suvoda is looking for a Quality Engineer to join our team and help ensure the quality, reliability, and performance of our solutions. In this role, you’ll collaborate with cross-functional teams to support quality assurance activities, identify opportunities for improvement, and contribute to delivering high-quality products that meet our standards and customer expectations.

Responsibilities: 

  • Manages and facilitates all stages of the Quality Event Management process, including but not limited to, conducting incident/issue investigations, assessing risk/impact, conducting trend analyses, and defining and tracking corrective and preventive actions and associated effectiveness checks.   
  • Conducts Quality Event Investigations by facilitating and completing root cause analyses: working internally with cross-functional teams to collect and analyze relevant data, utilizing and applying RCA tools (such as flowcharts, fish bone diagrams, 5-Why's analysis, etc.) and ensuring that investigations are conducted in accordance with a GCP-regulated environment. Applies CAPA disciplines to develop effective corrective and preventive action plans.  
  • Performs quality event trend reviews and facilitates analyses, escalating observations when deemed warranted by QMS process.  
  • Produces client-facing documents/communications, such as Quality Event Investigation Reports; adapting highly technical investigation details for a non-technical audience and communicating investigation progress updates to stakeholders when needed. 
  • Conducts risk assessments and facilitates impact analyses in response to Quality Event Investigations. 
  • Attends weekly Issue Management Team meetings. Prepares slides for the meetings, takes notes during meetings, and follows up on actions from the meeting, as required. 
  • Prepares and eEvaluates data pertaining to quality events in preparation of audits and in response to audit findings, working and works cross functionally with teams to implement process improvements as needed. 
  • Develops and maintains key performance indicators (KPIs) and calculates performance based on data from available sources to support the continuous improvement of the quality management system. 
  • Works with teams to develop new processes in the form of SOPs, Work Instructions, Guidelines, Forms, Templates and knowledgebase articles. Likewise, performs reviews and revisions of current processes in the form of SOPs, Work Instructions, Guidelines, Forms, Templates and knowledgebase articles to ensure continuous improvement of the Quality Management System. 
  • Creates internal reports for stakeholders that provide insight and value regarding product and process performance and/or the status of Quality Event Investigation activities using a combination of Excel and PowerPoint. 

Requirements:  

  • Bachelor’s degree in science-related field preferred 
  • High-achieving personality 
  • Desire to learn, grow, and develop 
  • Strong work ethic and sense of ownership 
  • Highly analytical with fine attention to detail 
  • Proactive attitude  
  • Strong time management and organization skills 
  • Ability to practice risk-based judgement 
  • Excellent oral and written communication skills and technical writing capabilities; Proficient in English.  
  • Knowledge of Process Improvement techniques preferred 

Experience:  

  • 1-3 years of experience in a GxP compliance and/or quality-related role preferred 
     

We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting team will come from a @suvoda.com email address. You can learn more about these types of fraud by referring to this FTC consumer alert. 

As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you are based in California, we encourage you to read this important information for California residents linked here.

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Marcus Rivera

Chief Revenue Officer

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