Sales Operations Specialist

• 25 days ago

Agensi Pekerjaan Career Wise Sdn Bhd

Role overview

Qualifications

Hands-on experience with an enterprise CRM (Microsoft Dynamics preferred)
Proficiency with Microsoft Excel
Proven ability to meet response-time SLAs and handle high-volume outreach
Familiarity with automation tools (e.g., VBA, Python) is a bonus

Responsibilities

Enrich, triage and route inbound leads in Microsoft Dynamics 365 according to a streamlined process
Execute and document first-touch outreach within defined SLAs and run structured multi-touch cadences
Maintain CRM data hygiene and proactively prevent lead auto-rejections
Track and report lead volume, SLA compliance, cadence adherence, and conversion

Key facts

Remote from: Malaysia, Asia, APAC
Full time
Mid-level (2-5 years)
Operations Specialist
English

Hard skills

Other skills

Microsoft Excel
Collaboration
Problem Solving

About the company

Agensi Pekerjaan Career Wise Sdn Bhd

Staffing & Recruiting
11–50

Established in January 1996, Career Wise, a registered entity with the Ministry of Human Resources, has rapidly expanded over the years. We have gained a reputation as the leading Executive Search firm in the Northern Region of Peninsular Malaysia. As an Executive Consultancy and Development firm, we offer excellent placement and recruitment services to a global clientele multinational corporations, and small/medium enterprises in Malaysia, Singapore, US and China. Moving forward, we are embarking on an aggressive plan to expand our services to serve the South East Asian region and beyond via an e-enabled network of partners. Today, Career Wise has expanded more than just providing Placement and Executive Search. We create impact to your business strategies by providing outsourcing solutions to your HR operations. The solution is delivery with focus to strike a balance between customers' and employees' welfare, delivery model can be by project nature or by total solution, which comes with call centre facilities. Find out more about us today..

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Job description

Key responsibilities

Enrich, triage and route inbound leads in Microsoft Dynamics 365 according to a streamlined process.
Execute and document first-touch outreach within defined SLAs and run structured multi-touch cadences.
Maintain CRM data hygiene and proactively prevent lead auto-rejections.
Track and report lead volume, SLA compliance, cadence adherence, and conversion.
Collaborate with multiple stakeholders to troubleshoot issues and streamline processes.
Provide dedicated Lead Management support for assigned accounts.

About you

Hands-on experience with an enterprise CRM (Microsoft Dynamics preferred).
Proficiency with Microsoft Excel.
Proven ability to meet response-time SLAs and handle high-volume outreach.
Familiarity with automation tools (e.g., VBA, Python) is a bonus.
1–3 years' experience in B2B sales development, inside sales, or lead management.