Account Manager

TENA Account Manager - Healthcare & Aged Care

Territory: Gold Coast - North to outer suburbs of Brisbane, Northern Rivers and South to Grafton, West to Tenterfield, Regional area (Flights) Rockhampton, Emerald and surrounds. 

Are you a relationship-driven professional who enjoys building partnerships, growing business and making a genuine difference?

Join Essity and help grow our TENA business across Residential Aged Care and Home Care customers while supporting better outcomes for providers and the people they care for.

Whether your background is in account management, business development, healthcare, nursing, allied health or another customer-focused profession, this is an opportunity to combine relationship management, education and commercial growth in a role with real purpose.

At Essity, we're a global leader in health and hygiene, trusted by healthcare professionals and aged care providers worldwide.

About the Role 

Reporting to the Regional Sales Manager, you will be responsible for managing and growing a portfolio of customers across your territory, while identifying and securing new business opportunities. You'll work closely with aged care facilities, home care providers, healthcare professionals, distributors, and internal teams to deliver solutions that improve outcomes for customers and residents.  

This is a highly autonomous field-based role combining account management, business development, customer education, and commercial engagement.  

In this role, you'll become a trusted partner to customers, consistently grow your territory, win new business, deliver meaningful education, and increase the adoption of TENA and Essity solutions across the aged care and home care sectors.  

What You Will Do

• Manage and grow existing Residential Aged Care and Home Care customer accounts. 
• Develop strong relationships with facility managers, clinical teams, procurement stakeholders, distributors, and service providers. 
• Identify, prospect, and convert new business opportunities within your territory. 
• Conduct customer reviews and support contract renewals and pricing discussions. 
• Deliver product training, clinical education, and customer workshops. 
• Identify opportunities to expand the adoption of TENA and broader Essity solutions across continence care, skincare, wound care and professional hygiene.
• Maintain a structured sales pipeline and territory growth plan. 
• Collaborate with Clinical Support, Marketing, and Sales teams to achieve business objectives.  

Who You Are

You are an energetic and customer-focused professional who enjoys building trusted partnerships, influencing outcomes, and identifying opportunities for growth.

You'll bring:

• Experience in account management, territory management, business development, sales, healthcare, aged care, allied health, nursing, or another customer-facing role where building relationships and influencing outcomes are key.
• Strong relationship-building, communication, and influencing skills.
• Commercial acumen and confidence discussing value, pricing, and customer outcomes.
• Excellent presentation, education, and training capabilities.
• Experience using CRM systems and Microsoft Office.
• A proactive approach and ability to manage your territory effectively.

We welcome applications from people with diverse career backgrounds, including healthcare, aged care, allied health, nursing, FMCG, account management and other customer-facing professions.

No two career paths look the same. If you're excited about the role but don't meet every requirement, we encourage you to apply.

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

• Work with a trusted, market-leading brand, TENA.
• Make a positive impact on outcomes across aged care and healthcare.
• Be part of a supportive and collaborative team culture.
• Grow your career with a company committed to innovation, learning, and development.
• Enjoy a competitive salary package, incentive opportunities and the tools of trade required to succeed.

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Every career journey is different. Along with your resume, we'd love to receive a cover letter telling us why this opportunity interests you, the strengths you would bring to the role, and how your experience has prepared you to build meaningful customer relationships and drive positive outcomes for customers in the Residential Aged care and Homecare settings.

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