Human Resources Coordinator

ABOUT ECRI  

ECRI is an independent, nonprofit healthcare safety organization advancing evidence-based, effective healthcare globally. For more than 50 years, we've helped healthcare leaders make smarter, safer decisions — free from vendor influence or conflicting interests. Today, ECRI is home to a family of trusted safety brands, including the Institute for Safe Medication Practices (ISMP) and The Just Culture Company, extending our reach across patient safety, medication safety, and safety culture transformation. Join us, and your work will directly protect patients worldwide. 

WHAT WE OFFER 

Comprehensive healthcare coverage: Medical, dental, vision, life insurance, disability coverage, critical illness insurance, and more. 

Retirement savings: Employer-matching Retirement Savings Plan. 

Culture of Belonging: Participate in employee groups to learn from, growth with, and support colleagues in our collective success. 

Purpose beyond the paycheck: 16 paid hours annually through ECRI Cares to volunteer with preapproved charities. 

POSITION SUMMARY

The Human Resources Coordinator (the “Coordinator”) serves as the first line of support for ECRI employees, candidates, managers, vendors, and other stakeholders regarding Human Resources (“HR”) matters. The Coordinator provides timely, professional, and confidential support across all areas of HR, including benefits administration, talent acquisition, onboarding, employee data management, HR systems, compliance, and general HR operations.

Working closely with the HR team, the Coordinator proactively executes day-to-day tasks and operational activities with a high level of accuracy, responsiveness, and attention to detail. This role is responsible for responding to routine HR inquiries, assisting with the administration of HR policies, programs, and processes, and appropriately escalating more complex matters to the relevant HR team member. This role also serves as the first-level administrator for HR systems by maintaining employee data, supporting system users, troubleshooting basic issues, and helping to ensure data accuracy and integrity.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statements(s)

Serve as the first line of support for ECRI employees, candidates, third-party partners and vendors, etc., regarding HR-related matters.

Serve as a trusted first point of contact for HR inquiries received through shared inboxes, phone calls, and other communication channels. Respond to all inquiries in a timely and professional manner, and escalate more complex matters to the appropriate HR team member.

• With guidance from direct manager, support the administration of HR systems, by performing data entry tasks, system maintenance, troubleshoot user issues, and completing other administrative tasks.
• Assist with the preparation and distribution of compliance-related notifications, intranet (“ERICA”) postings, mailings, and employee communications.
• Support the preparation, staging, assigning, and tracking the completion of employment documentation.
• Maintain employee records and personnel files, ensuring accuracy, completeness, and compliance with ECRI policies and applicable regulations.
• Ensure that organizational charts are maintained and up to date.
• Process all “first-level” employment verification requests and document requests (e.g., Public Student Load Forgiveness (PSLF) forms), while triaging “higher-level” employment verification and document requests to the appropriate HR representative.
• Support the benefits administration activities, including open enrollment preparation, scheduling information sessions, employee communications, ERICA postings, data entry, ensuring that all updates and changes are made in the HRIS system, etc.
• Support the employee life-cycle process, in collaboration with the Human Resources Business Partner and HR Specialist, including assisting with creating and updating job requisitions, scheduling interviews, screening candidates, supporting the Co-Op and Internship program, supporting the on-boarding and off-boarding process, etc.
• Assist with the administration and tracking of required compliance training programs and support HR compliance activities related to federal contractor obligations through the Office of Federal Contract Compliance Programs (OFCCP) and other regulatory requirements.
• Support and administer ECRI’s awards programs, including, but not limited to, the Spot Award and Annual Award programs.
• Assist with administration of the annual review administration process, including system updates, communication, reporting, and completion tracking.
• Support employee surveys by preparing system configurations, testing, tracking participation and compiling results as directed.
• Compile, audit, and maintain HR data and reports using Excel and HR systems, including the use of functions such as pivot tables, lookups, and data validation tools.

Additional Responsibilities:

Other duties, as assigned.

Accountability Metrics:

Proactive response to all first-level inquired received via phone or inbox.

Meet all deadlines associated with day-to-day tasks and long-term projects.

Meet all goals and objectives set forth each fiscal year.

Enhance job-related skills with training, at least 1-2 times per year. (1-2 per year)