Account Manager

About PharmaForce

PharmaForce is a leading provider of innovative pharmacy solutions, specializing in 340B Third Party Administration (TPA) and Pharmacy Benefit Management (PBM) services. We leverage cutting-edge technology and industry expertise to help healthcare providers, payers, and patients navigate the complex landscape of pharmacy management. Our mission is to enhance patient care and access to medications by optimizing pharmacy programs across the spectrum. At PharmaForce, we foster a culture of innovation and collaboration, continuously striving to develop solutions that make healthcare more accessible and affordable for all.

Position Overview

The individual will be responsible for managing customer accounts, ensuring that we provide the highest level of customer service and attentiveness to our clients. This role also serves as a strategic 340B advisor, helping clients optimize their programs and navigate compliance challenges. The ideal candidate is self-motivated, resourceful, and able to work independently, while also being approachable, cooperative, and maintaining a positive, solution-oriented attitude that fosters strong working relationships. They must be able to work effectively across teams and demonstrate a strong sense of collaboration and inclusivity in all interactions. The individual will interact with Covered Entities, Pharmacies, Gateway Providers, and others, and must be able to manage multiple projects simultaneously while serving as a subject matter expert and going above and beyond for our entities.

Responsibilities:

• Serve as a strategic advisor to clients by providing proactive account management, insights, and recommendations to enhance 340B program performance and ensure compliance.
• Independently manage client relationships and responsibilities while aligning with team goals and contributing to a collaborative, inclusive work culture.
• Lead regular client engagements, including monthly 340B Health Report calls, financial performance reviews, and mock audits to assess program effectiveness and identify areas for improvement.
• Support clients in maximizing program savings through strategic initiatives such as expanding pharmacy networks, capturing referral prescriptions, and implementing innovative solutions.
• Provide responsive client support through training, troubleshooting, and resolution of service requests, maintaining a professional and approachable demeanor in all interactions.
• Assist clients in preparing for HRSA and external audits, ensuring readiness and adherence to regulatory standards.
• Continuously identify opportunities to improve client workflows and application use, leveraging up-to-date knowledge of 340B guidelines and best practices.
• Collaborate with technical teams to analyze capture rates and resolve data integrity issues.
• Perform additional duties as needed to support client success and organizational objectives.

Qualifications

Required:

• 2+ years of experience in the 340B space, including roles such as 340B Program Manager, Coordinator, or Analyst at a 340B Covered Entity.
• 2-5 years experience as an Account Manager.
• Strong attention to detail and a high level of accuracy in managing data and program requirements.
• Proven ability to collaborate with multiple stakeholders and resolve complex issues effectively.
• Deep knowledge of and passion for the 340B Drug Pricing Program.
• Hands-on experience with split-billing software and contract pharmacy operations.

Education and Experience:

• Bachelor’s degree preferred.
• 340B Apexus Certified Expert (ACE) preferred.

Key Competencies

The ideal candidate will demonstrate:

• A self-motivated, resourceful approach with the ability to manage time, priorities, and responsibilities independently.
• Strong interpersonal and communication skills, with a calm, professional demeanor that supports effective collaboration across teams and with clients.
• A commitment to inclusive, respectful teamwork and the ability to foster positive working relationships in diverse environments.
• The ability to clearly communicate and present the value of our solutions to Covered Entities, Pharmacies, and other stakeholders.
• Proven success in working collaboratively with third parties such as consultants, pharmacy chains, and independent pharmacies, as well as internal teams.
• Confident presentation skills to support pharmacy expansion initiatives and client engagement goals.

What We Offer

At PharmaForce, we value our employees and offer a comprehensive package to support your career growth and well-being:

• Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance
• 401(k) plan with company match
• Collaborative and innovative work environment
• Remote-friendly work environment

Work Environment

• Location: Remote - US
• Schedule: Full Time

The salary range for this position is $80,000 to $100,000 per year. Final compensation will be based on the skills, experience, and qualifications the selected candidate brings to the role.