Epic Analyst III - Healthy Planet

General Summary of Position
We are actively recruiting for an experienced Epic Analyst who is certified in Healthy Planet to join MedStar Health as we prepare to go-live with Epic in Fall 2027.  While this is primarily a remote position, travel to the DC/MD area will be required once a month leading up to implementation. Also must be available to travel for required trainings as needed.

Under the general direction of IS leadership is responsible for design implementation and maintenance of Epic solutions and related third-party integrated applications. Contributes to requirement definition processes and use documentation testing troubleshooting upgrades and report development. As a Subject Matter Expert (SME) advises and supports IS staff customers and stakeholders on product use and direction. May assist leadership with vendor relationships.

Primary Duties and Responsibilities

• Serve as a subject matter expert for Epic applications, providing advanced support, troubleshooting, and guidance to users, IS teams, and other stakeholders.
• Lead and support Epic projects, enhancements, upgrades, and implementations, including requirements gathering, workflow analysis, testing, go-live support, and post-implementation reviews.
• Monitor application performance, system utilization, data integrity, and infrastructure needs to ensure system reliability, efficiency, and continuity of service.
• Analyze business processes and collaborate with clinical, operational, and technical teams to develop solutions that improve workflows, accuracy, and operational effectiveness.
• Coordinate software testing, maintenance, application integration, and issue resolution in partnership with vendors and cross-functional teams.
• Develop and maintain application documentation, support procedures, test plans, and project deliverables in accordance with established standards.
• Provide application training, mentor colleagues, and support end users in the effective use of Epic solutions.
• Participate in quality improvement initiatives and leverage healthcare technology trends to recommend enhancements that meet organizational needs.
• Required on-call support to include weekdays evenings weekends and holidays. Frequency of rotation will vary depending on need/size of department. Must be willing to carry a cell phone and be available for 24 x 7.

Minimal Qualifications
Education

• Bachelor's degree in Computer Science or related field required
• One year of relevant education may be substituted for one year of required work experience.

Experience

• 5 years technical experience preferably in a healthcare or business environment required
• One year of relevant professional-level work experience may be substituted for one year of required education.

Licenses and Certifications

• EPIC - EPIC Certification in Healthy Planet required. 

  VBA certification, SDOH Badge, Data Courier Badge preferred.

Knowledge Skills and Abilities

• Analytical ability to solve complex technical problems.
• Competent in microcomputing including desktop applications project management and communication and emulation applications.
• Strong interpersonal communication skills to effectively interface with internal/external customers.
• Understanding of information systems and their impact on customers and their operations
• Demonstrates effective communication to align presentation tools with the audience.