Customer Service Representative

We are looking for a friendly and customer-focused Customer Service Representative to join our team and support customers using our health services platform.

This is an entry-level opportunity for someone who enjoys helping people, solving problems, and communicating with customers. You will respond to inquiries, resolve issues, and help ensure a positive customer experience.

Responsibilities

• Respond to customer questions and requests via email, chat, and other communication channels.

• Provide accurate information about products and services.

• Troubleshoot customer issues and help find appropriate solutions.

• Escalate complex issues to the relevant teams when needed.

• Maintain accurate records of customer interactions.

• Follow up on customer requests and ensure timely resolution.

• Work with internal teams to resolve customer issues.

• Identify recurring customer questions and provide feedback to improve processes.

• Maintain a professional and helpful customer experience.

Requirements

• 0–2 years of experience in customer service, support, administration, or a related field.

• Strong communication and interpersonal skills.

• Customer-focused and patient approach.

• Good problem-solving and organizational skills.

• Ability to manage multiple requests and prioritize tasks.

• Comfortable working with computers and common business software.

• Ability to work independently in a remote environment.

• Good English communication skills.

Nice to Have

• Previous experience in customer support or a customer-facing role.

• Familiarity with CRM or help desk tools.

• Experience with chat or ticketing systems.

• Experience working in SaaS, technology, or healthcare.

• Additional language skills are a plus.

Compensation

$38,000 - $50,000 per year, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

What We Offer

• Fully remote work with flexible working hours.

• Supportive and collaborative team environment.

• Training and onboarding to help you succeed in the role.

• Opportunities for professional growth and development.

• Experience working with a growing technology company.

Location: Remote

Seniority Level: Junior

Salary Range: 38,000 - 50,000 USD (gross, annually)