Job Description Summary
This role is part of the end-to-end Value Stream operating model, structured around 4 Value Streams to better support our customers from opportunity through execution. This model will strengthen accountability and cross-functional collaboration, enabling faster, more predictable delivery, improved customer outcomes, and sustainable growth.
Job Description
Key Responsibilities:
- Lead pull management for EU East & Saudi within Steam Services Parts VS, with accountability for customer order execution, issue resolution, fulfillment performance, and customer outcomes.
- Drive proactive customer order behavior and ensure effective prioritization, schedule alignment, and execution across the value stream within the assigned scope.
- Own customer order issue resolution within the assigned scope, leading cross-functional coordination to resolve execution barriers and protect customer commitments.
- Manage non-standard and escalated situations, applying sound judgment and making trade-off decisions to balance customer needs, operational constraints, and business priorities.
- Facilitate alignment and decision-making across teams and interfaces when execution issues extend beyond the immediate team scope.
- Represent pull management within the leadership team for the assigned scope and provide functional leadership on operational priorities, risks, and performance.
- Drive daily operating rigor across the team, including workload balancing, escalation management, performance follow-up, and adherence to defined processes and operating rhythms.
- Support and lead implementation of improvement initiatives, standard work updates, and system-enabled ways of working defined by the broader pull management organization.
- Lead, coach, and develop the team to build capability, accountability, and sustained execution discipline.
Required Qualifications:
- Bachelor’s degree or equivalent professional experience.
- Significant leadership experience in customer order management, fulfillment, logistics, supply chain, operations, or service delivery.
- Proven success in team leadership, coaching, and employee development in complex operational environments.
- Demonstrated lean, AI, and transformation experience, with the ability to drive process improvement and adoption of more efficient, system-enabled ways of working.
- Strong knowledge of Steam Services operational processes and market requirements.
- Strong working knowledge of Steam Services tools, including OSERP and NEX.
- Deep experience in customer order execution, issue resolution, fulfillment coordination, and cross-functional operational leadership.
- Strong judgment and decision-making capability in environments with frequent exceptions, competing priorities, and customer impact.
- Proven ability to lead complex problem-solving and drive alignment across functions and organizational boundaries.
Desired Characteristics:
- Strong operational leader with an end-to-end execution mindset.
- Comfortable leading in a dynamic environment with frequent exceptions, escalations, and changing priorities.
- Able to make sound trade-off decisions while balancing customer needs, execution constraints, and business risk.
- Effective at driving cross-functional coordination and sustained issue resolution in a matrixed organization.
- Credible representative of the function within leadership forums for the assigned scope.
- Strong ownership mindset with clear accountability for customer outcomes and team performance.
- Resilient, decisive, and improvement-oriented.
- Strong people leader who builds engagement, capability, and execution discipline.
WhatWeOffer:
In this position, you'll be part of a team delivering the most complex and consequential projects in the energy sector and the work we do here directly supports the reliability and safety of energy systems that millions of people depend on.
The Steam Services business is a key hub for GE Vernova, where cross-functional teams collaborate across engineering, operations, and commercial functions to deliver projects that matter. As part of our community, you'll work at the intersection of technical depth and strategic execution — coordinating across global stakeholders while making a tangible difference on the ground.
We offer competitive benefits designed to support you and your family, reward strong performance, and help you manage your personal and professional life. GE Vernova invests in your development — through structured on-the-job learning, access to a global network of experts, and opportunities to grow your career across projects, functions, and geographies.
Additional Information
Relocation Assistance Provided: No
#LI-Remote - This is a remote position
