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Customer Success Specialist

Sourcefit

Role overview

Qualifications

  • At least 2 years of experience in a technical or support-related role
  • Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related
  • Fluent English speaker and writer
  • Strong knowledge in IoT

Responsibilities

  • Develop strong customer relationships building on quality, reliability, trust and a 'customer first' attitude
  • Learn the systems end-to-end to support customers with their issues and product requirements
  • Deploy technical projects and execute on project deliverables while working independently and through collaboration with relevant departments
  • Provide Tier 1 Customer Support with understanding and empathy to system issues

Key facts

  • Remote from: Philippines, Asia, APAC
  • Full time
  • Mid-level (2-5 years)
  • Customer Success Specialist
  • English

Hard skills

Other skills

  • Customer Service
  • Troubleshooting (Problem Solving)
  • Communication
  • Relationship Building

About the company

Sourcefit logo

Sourcefit

Outsourcing & Offshoring

Sourcefit is an international BPO company dedicated to helping businesses scale and win. Our approach is simple: get great staff, build a process to last. With locations in the Philippines, Dominican Republic, South Africa, Madagascar, and Armenia, we offer scalable, award-winning offshore staffing and fully-managed outsourcing solutions for customer service, IT, trust and safety, healthcare revenue cycle, accounting, back office, construction, digital marketing, and more. Since 2009 we have helped clients ranging from start-ups to Fortune 500 firms to build enduring value through their outsourced teams. Our 2,000+ employees are committed to delivering close, personal service, while also leveraging the latest technologies, such as AI and Machine Learning, and the most cost-efficient processes. We take great pride in our highly-recognized workplace culture, as well as our transparency, client-friendly business terms, and adherence to the most stringent international standards for data security and privacy, including ISO27001, ISO27701, ISO 9001, SOC2, PCI-DSS and more. With Sourcefit, begin risk-free as you leverage global talent. Contact us here or visit sourcefit.com to get started.

Company details

Company typeLarge
IndustryOutsourcing & Offshoring
Company size1001 - 5000

Links

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Job description

Position Summary:

We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help maintain strong customer relationships, by helping them troubleshoot issues as well as helping them through the onboarding process.

Job Details:

Work from Home

Monday to Friday | 9 AM - 6 PM PST

Following Philippine Holidays

Responsibilities:

  • Develop strong customer relationships building on quality, reliability, trust and a “customer first” attitude.
  • Learn the systems end-to-end to support customers with their issues and product requirements.
  • Deploy technical projects and execute on project deliverables while working independently and through collaboration with relevant departments.
  • Provide Tier 1 Customer Support with understanding and empathy to system issues
  • Submitting tickets and tracking utilizing salesforce our CRM platform
  • Execute daily customer support operations including responding to questions and following up on reported issues
  • Continuously supporting clients throughout the onboarding process
  • Building and maintaining strong relationships with clients
  • Hardware and software troubleshooting
  • Creating internal/client-facing on-boarding and support material
  • Develop and apply testing processes for new and existing products to meet client needs

Qualifications:

  • At least 2 years of experience in a technical or support-related role
  • Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related
  • Fluent English speaker and writer
  • Strong knowledge in IoT
  • Strong Customer Service skills
  • Systematic and methodical approach to troubleshooting issue.
  • Experience using tools such as Salesforce, Chorus, Fullstory, Outreach and Jira is an asset

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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