Senior People Success Partner

Who We Are

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies. 

The Senior People Success Partner (SPSP) serves as a strategic People partner to senior managers and business leaders, providing guidance and solutions that strengthen manager effectiveness, employee performance, talent, and organizational health. The Sr. PSP develops a deep understanding of the business and translates business priorities into practical People strategies and actions. This role partners with leaders on complex employee relations matters, performance and talent management, workforce planning, organizational changes, leadership effectiveness, and employee engagement. 

Operating with a high degree of independence and judgment, the Sr. PSP anticipates workforce needs, identifies trends and risks, challenges and coaches leaders when appropriate, and develops solutions that balance business objectives, employee experience, consistency, and organizational risk.

What You Will be Doing

Strategic Business Partnership

• Build strong, trusted relationships with senior managers and employees within assigned areas.
• Develop a strong understanding of business operations, goals, workforce needs, and organizational challenges.
• Translate business priorities into People strategies, recommendations, and actions.
• Anticipate workforce challenges and proactively recommend solutions.
• Use People data, workforce trends, and business insights to inform recommendations and decision-making.
• Partner with leaders to strengthen organizational effectiveness, employee experience, and business performance.

Employee Relations & Risk Management

• Lead complex and sensitive employee relations matters within assigned business areas.
• Conduct or oversee workplace investigations and recommend appropriate actions.
• Advise leaders on complex performance, conduct, policy, and workplace matters.
• Evaluate employee relations situations considering business needs, policy, precedent, employee experience, and organizational risk.
• Partner with People Success leadership, Legal, and other appropriate resources on high-risk or highly sensitive matters.
• Identify recurring employee relations trends and recommend preventative actions.
• Ensure consistent and well-documented approaches to employee matters across the organization.

Manager & Leadership Effectiveness

• Serve as a trusted advisor and coach to senior managers and managers of managers.
• Coach leaders on performance, accountability, communication, team effectiveness, employee engagement, and leadership practices.
• Help leaders navigate complex employee and organizational situations.
• Provide candid, practical guidance and appropriately challenge leaders when People practices, behaviors, or decisions may create risk or negatively impact the organization.
• Identify manager capability gaps and partner with appropriate resources to develop solutions.
• Support leaders through difficult conversations and significant employee decisions

Talent & Performance Management

• Partner with leaders on performance management, talent reviews, succession planning, retention, and development.
• Facilitate talent discussions and help managers identify high-performing and high-potential talent.
• Identify talent risks, critical roles, development needs, and succession gaps.
• Coach managers on differentiating performance and addressing performance concerns.
• Support development and execution of performance improvement strategies.
• Partner with Talent Acquisition and business leaders to understand current and future talent needs.
• Support strategies to strengthen internal mobility and leadership pipelines.

What You Will Bring

• Bachelor’s degree in Human Resources, Business Administration, Organizational Leadership, or related field preferred
• 10+ years of progressive Human Resources, HR Business Partner, employee relations, or People experience
• Demonstrated experience partnering with senior managers and business leaders
• Strong experience managing complex employee relations and performance matters
• Experience with talent management, workforce planning, organizational change, and leadership coaching
• Strong understanding of employment practices and applicable employment laws
• Demonstrated ability to assess risk and make sound recommendations in complex or ambiguous situations
• Strong business acumen with the ability to connect People strategies to business priorities
• Excellent communication, influence, coaching, and relationship-building skills.
• Ability to operate independently and effectively manage competing priorities
• Travel as necessary to support company and customer needs

Base Salary Range: $105,000 - $125,000

No sponsorship is available for this position. 

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

What We Believe

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities. 

Equal Employment Opportunity Employer

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”

Reasonable Accommodations

If you need assistance or accommodations during the application or interview process, please contact us at talentacquisition@callmc.com with the job title and requisition number of your application. 

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