Position Summary
The Contract Administrator is responsible for administering, interpreting, maintaining, reviewing and negotiating commercial contracts on behalf of Contruent. The role supports the full contract lifecycle for enterprise software and related services, from initial review and negotiation through execution, renewal, amendment and close-out.
This role requires practical experience with enterprise SaaS software contracts and the ability to manage negotiations with customers, suppliers and internal stakeholders across multiple jurisdictions. A key requirement is demonstrated experience supporting or leading commercial contract negotiations in both the Asia-Pacific (APAC) and North American (NAM) markets.
The Contract Administrator works closely with Sales, Finance, Legal, Product, Security, Customer Success and executive leadership to identify commercial risk, resolve contract issues, maintain accurate records and support timely execution of business-critical agreements.
Key Responsibilities
- Prepare, review, interpret and maintain enterprise SaaS contracts, including master services agreements, subscription agreements, order forms, renewals, amendments, statements of work, non-disclosure agreements, data processing agreements and procurement or vendor agreements.
- Lead or support contract negotiations involving customers and business partners in APAC and North America, balancing commercial objectives, customer requirements, risk controls and approved company positions.
- Review proposed contractual terms and variations for commercial, operational, financial, privacy, security, insurance, liability, intellectual property, data protection, payment and termination issues.
- Develop practical negotiation positions, fallback language, contract playbooks and approval recommendations for recurring and non-standard terms.
- Coordinate the contract approval and signature process, ensuring the correct stakeholders review and approve agreements before execution.
- Respond to contract-related enquiries and resolve issues by working with Sales, Finance, Legal, Product, Security, Customer Success, Procurement and executive stakeholders.
- Maintain complete and accurate contract records, metadata, obligations, approvals, renewal dates, amendments and supporting documentation in the company’s contract and business systems.
- Monitor contract milestones, renewals, extensions, expirations and termination requirements, and coordinate timely follow-up with responsible stakeholders.
- Prepare contract summaries, reports, risk analyses and management submissions concerning commercial activity, contract performance and matters requiring attention.
- Support customer security, privacy, procurement and vendor due-diligence reviews, including information-security questionnaires and cross-border data-transfer requirements.
- Identify opportunities to improve contract administration workflows, reporting, approval processes and negotiation turnaround times.
- Support compliance activities by maintaining appropriate evidence, documentation and process records for internal and external reviews.
- Provide clear, commercially practical guidance to stakeholders while escalating material legal, financial or operational risks through the appropriate approval channels.
Qualifications and Experience
- Minimum five years of relevant experience in commercial contract administration, contract management, procurement contracting, or a closely related role.
- Demonstrated experience negotiating and administering enterprise SaaS software contracts in a technology or software organisation.
- Demonstrated experience leading or supporting customer and vendor contract negotiations across both APAC and North America (NAM).
- Experience with the full commercial contract lifecycle, including drafting or reviewing terms, redlining, approvals, execution, renewals, amendments, extensions and close-out.
- Experience working with cross-functional teams including Sales, Finance, Legal, Product, Security, Customer Success and executive leadership.
- Strong understanding of commercial risk, contract governance, approval controls and the practical application of company policies.
- Experience reviewing privacy, data protection, security, procurement, insurance, liability and payment provisions in technology contracts.
- Strong written and verbal communication skills, with the ability to explain contract issues and recommendations to both technical and non-technical stakeholders.
- Strong organisation, attention to detail and ability to manage multiple negotiations, deadlines and contract records at the same time.
- Ability to exercise sound commercial judgement, resolve issues constructively and escalate matters appropriately.
- Relevant tertiary qualification in business, commerce, law, international relations, economics or a related discipline, or equivalent relevant experience.
Required Software Skills
- Experience with Salesforce or another CRM and contract-lifecycle or commercial-operations system.
- Experience with NetSuite, SAP Ariba, DocuSign, UpGuard or similar business, procurement, security-review or electronic-signature platforms.
- Strong working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and Teams.
- Experience supporting ISO 27001, SOC or similar compliance and audit programs.
- Familiarity with Australian Privacy Principles, GDPR and U.S. privacy requirements.
Australian Posting Information
- Position title: Contract Administrator
- ANZSCO occupation: 511111 Contract Administrator
- Employment type: Permanent, full-time
- Location: Melbourne, Victoria, Australia
- Reporting to: VP of Contracts and Compliance
- The successful candidate must have, or be able to obtain, the right to work in Australia. Any offer will be subject to applicable visa, right-to-work and pre-employment checks.
- Contruent is committed to equal opportunity and an inclusive recruitment process. Employment decisions are based on skills, experience, qualifications and business needs, without discrimination on the basis of any protected characteristic under applicable law.
- Reasonable adjustments are available throughout the recruitment process.
What Success Looks Like
- Enterprise SaaS contracts are reviewed, negotiated and progressed accurately and within agreed timelines.
- APAC and North American negotiations are managed with clear documentation, appropriate escalation and commercially sound outcomes.
- Contract records, approvals, obligations and renewal dates are complete, current and easy to report on.
- Stakeholders receive practical guidance that supports revenue, customer relationships, compliance and risk management.
- Contract turnaround times and administration processes improve through consistent playbooks, reporting and workflow discipline.
- Contract-related enquiries and issues are resolved promptly and professionally.
Why Join Contruent?
- Work with a global SaaS company supporting capital-intensive industries.
- Gain exposure to enterprise commercial transactions across APAC, North America, Europe and Australia.
- Partner with senior leaders and cross-functional teams on high-value customer and business agreements.
- Help improve the systems, processes and standards that support Contruent’s global growth.
- Join a collaborative organisation focused on practical outcomes, customer value and continuous improvement.
