Associate Implementation Manager

The Associate Implementation Manager is responsible for managing smaller client implementations, internal initiatives, and defined workstreams within larger implementation programs. This role serves as a developmental position within the Implementation organization, expanding from coordination and execution support into direct ownership of implementation planning, stakeholder communication, risk management, and delivery oversight. The Associate Implementation Manager partners closely with Implementation Managers, Implementation Consultants, Product, Technology, Operations, Training, QA, and Account Management teams to support successful implementation outcomes. While operating with guidance on more complex client engagements, this role is accountable for maintaining implementation plans, coordinating activities, managing risks, and ensuring assigned workstreams remain on track.

• Manage small-scale client implementations or internal initiatives from initiation through completion
• Own and maintain implementation plans, milestones, timelines, and deliverables for assigned programs
• Coordinate cross-functional teams including Product, Technology, Operations, QA, Training, Release Management, and Account Management
• Monitor implementation progress and proactively identify risks, issues, dependencies, and blockers
• Facilitate recurring implementation meetings, status reviews, and working sessions
• Provide implementation status updates to internal and external stakeholders
• Support client communications, including status reporting, action item follow-up, and implementation readiness activities
• Maintain implementation documentation, decision logs, RAID logs, and project artifacts
• Assist in gathering implementation requirements and operational readiness needs
• Support release planning, implementation readiness, and launch coordination activities
• Escalate identified delivery concerns through established operational channels
• Ensure implementation activities align with organizational governance standards and delivery processes
• Identify opportunities for process improvement and contribute to implementation best practices
• Partner with senior implementation leaders to develop implementation strategies and delivery approaches

• Bachelor's degree or equivalent combination of education and experience 2–5 years of experience in implementation management, project management, project coordination, delivery operations, or related fields
• Experience managing timelines, risks, dependencies, and cross-functional initiatives
• Strong working knowledge of Jira, Smartsheet, Microsoft Office, and implementation tracking tools
• Familiarity with Agile delivery methodologies and cross-functional delivery models
• Strong communication, organization, and stakeholder management skills
• Ability to manage multiple concurrent priorities in a fast-paced environment
• Healthcare technology, specialty pharmacy, patient support services, or related industry experience preferred