Sr. Account Manager - ITAD Services

Sprout is a global IT hardware retirement provider for hyperscaler and enterprise clients. We leverage a nationwide footprint (and international partner network) combined with proprietary software to enable efficient end-to-end IT asset disposition (ITAD) with a focus on data-bearing devices from the client to the cloud. The company is headquartered in Charlotte, NC with additional operations near Sacramento, Dallas, and Boston. Sprout provides software and services to clients in the form of our IT Asset Disposition, Certified Destruction, and Responsible Recycling solutions.

Since our founding as an electronic waste startup from a Duke University dorm room in 2014, we have been expanding at an average rate of >66% each year. By adhering to our 3 values (One Sprout, Deliver Excellence, and Integrity Matters), we are proud of our culture to move at #SproutSpeed to become the emerging leader in our industry. For more information, please visit: www.sproutup.com.

Position Overview

We are seeking a Senior Account Manager with proven experience in the IT Asset Disposition (ITAD) market to manage and grow relationships with large, complex accounts. This individual will be responsible for farming high-value customers—driving growth through cross-selling, up-selling, and strategic account development.

The ideal candidate has deep industry knowledge, understands complex technology lifecycles, and excels at building trusted relationships with decision-makers in enterprise organizations.

• Serve as the primary point of contact for assigned large and strategic accounts.
• Develop and execute account growth strategies to drive cross-sell and up-sell opportunities.
• Build strong, multi-level relationships within accounts, ensuring high retention and customer satisfaction.
• Partner with customers to understand their IT lifecycle, asset recovery, and maintenance needs, positioning our solutions accordingly.
• Collaborate with internal teams (Client Success Manager, Logistics Service Delivery, Operations) to ensure seamless execution.
• Conduct Quarterly Business Reviews (QBRs) with key stakeholders to demonstrate value and uncover opportunities.
• Track and forecast account performance using CRM tools, maintaining accurate pipeline visibility.
• Negotiate contracts, renewals, and pricing with a focus on maximizing account profitability

• 10+ years of account management or enterprise sales experience in ITAD, data center solutions, or related markets.
• Demonstrated success in growing existing accounts and achieving revenue targets.
• Strong knowledge of IT asset lifecycle management, hardware resale, and maintenance services.
• Excellent relationship-building, presentation, and negotiation skills.
• Proficiency with CRM systems (Salesforce, HubSpot, or similar).
• Ability to work with C-level and technical stakeholders in large, matrixed organizations

Preferred Skills

• Experience managing Fortune 1000 or large global accounts.
• Familiar with large-scale Data Center environments
• Understanding of remarketing, recycling, and sustainable IT asset practices.
• Analytical mindset with ability to interpret customer data and market trends.

EEO – Equal Employment Opportunity

The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification)