Trainee Service Technician

Trainee Service Technician Programme 

Region 4 - London and Surrounding Areas (Field Based) 

Start Your Engineering Career with Winterhalter 
Winterhalter is looking for enthusiastic, motivated individuals who are keen to begin a career in engineering and customer service through our Trainee Service Technician Programme. 
This structured 12-month training programme is designed to develop you into a competent Service 
Technician, providing a combination of practical on-the-job experience, in-house technical training, and externally delivered professional qualifications. 

Throughout the programme, you will work alongside experienced engineers, learn industry-leading 
technologies, and gain the skills required to install, maintain, and repair commercial ware washing 
equipment across a wide range of customer locations. 
Successful completion of the programme may lead to progression into a Grade 4 Service Technician role, subject to achieving the required standards and business requirements at the time. 

What You Will Learn 
During your first year, you will participate in a structured development plan that includes: 
• In-House Training 
• Product training on Winterhalter and Classeq ware-washing equipment 
• Electrical and mechanical fault-finding techniques 
• Installation and commissioning procedures 
• Preventative maintenance practices 
• Health & Safety training 
• Customer service and communication skills 
• Service reporting and digital systems training 
• Stock management and vehicle organisation 
• External Training & Qualifications 

As part of your development, you will complete two recognised industrial electrical maintenance 
qualifications, designed to build your knowledge and competence in: 
• Industrial electrical systems 
• Electrical fault diagnosis and testing 
• Single-phase and three-phase equipment 
• Safe isolation and electrical safety procedures 
• Industrial maintenance principles and best practices 

Your Role as a Trainee 
Working alongside experienced engineers, our technical support department and under the guidance of your Regional Operations Manager, you will gradually develop the skills required to independently support our customers. 

Key Responsibilities 
As a Trainee Service Technician, you will: 

• Assist with the installation, servicing, and maintenance of commercial ware-washing equipment 
• Learn how to diagnose electrical and mechanical faults 
• Support engineers with repairs and preventative maintenance activities 
• Complete training modules and practical assessments 
• Produce accurate service reports using company systems 
• Follow company processes, safety procedures, and industry standards 
• Build positive relationships with customers 
• Develop problem-solving and fault-finding skills 
• Work closely with the wider technical team to share knowledge and best practices 

The Customers You Will Support 
Our service team supports customers across a diverse range of sectors, including: 
• Restaurants 
• Hotels 
• Pubs and leisure facilities 
• Education establishments 
• Hospitals 
• Government buildings 
• Corporate offices 
• National hospitality chains 

You will gain valuable experience working in real-world environments while supporting critical equipment that our customers rely on every day. 

What We're Looking For 
We are seeking individuals who: 
• Have an interest in engineering, electrical systems, or maintenance 
• Looking for a long-term career path 
• Represent our core values and promote our brand positively 
• Are eager to learn and develop new technical skills 
• Have strong problem-solving abilities 
• Communicate confidently and professionally 
• Can work independently as their confidence grows 
• Have good organisational and IT skills 
• Are willing to undertake formal qualifications and ongoing training 
• Take pride in delivering excellent customer service 
• Demonstrate a ‘can do’ attitude and strong work ethic 
• Are committed to maintaining high Health & Safety standards 

Desirable Qualifications or Experience 
• Basic electrical, mechanical, engineering, or maintenance knowledge 
• Experience working in a customer-facing role 
• Engineering qualification, apprenticeship, or relevant college studies 
• Experience using hand tools or technical equipment 
• Full UK driving licence 
• Previous field service experience is not required, as full training will be provided. 

Working Towards Grade 4 Service Technician 
Throughout the programme, you will work towards achieving: 
• Completion of all technical training modules 
• Successful attainment of two industrial electrical maintenance qualifications 
• Demonstrated competence in installation, maintenance, and fault diagnosis 
• Strong customer service performance 
• Safe working practices and compliance with company standards 

Upon successful completion of the programme, you will progress into a Grade 4 Service Technician position with responsibility for managing your own service area and customer portfolio. 

Hours of work & benefits 
• Core hours: 40 hours per week, Monday to Friday, plus 12 Saturdays per calendar year on a rota 
basis 
• Competitive salary and potential for overtime 
• Company van (with use privately) including fuel card 
• Comprehensive and ongoing training 
• 33 days annual leave - including bank holidays (increasing with length of service) 
• Pension & Life Assurance 
• TELUS employee assistance plan and discount scheme 
• Salary Sacrifice - Electrical Car Scheme 
• Staff events 

Build Your Future with Winterhalter 
This is an exciting opportunity to develop a long-term career with a market-leading organisation. If you are passionate about learning, enjoy solving problems, and want to gain recognised engineering qualifications while earning, our Trainee Service Technician Programme could be the perfect start to your engineering journey. 
We welcome applications from individuals of all backgrounds. Previous field service experience is not essential, as full training and support will be provided.