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Virtual Admissions Coordinator – Mental Health

Adolescent Wellness Academy

Role overview

Qualifications

  • Experience in SUD admissions, behavioral health intake, addiction treatment admissions, or equivalent substance use treatment coordination
  • Knowledge of substance use treatment and PHP/IOP levels of care
  • Experience with admissions pipelines, lead management, and client follow-up
  • Strong phone communication, organization, and independent remote work skills

Responsibilities

  • Manage inbound admissions calls, inquiries, and referrals
  • Conduct initial screenings and coordinate intake documentation
  • Educate prospective clients and families on PHP/IOP treatment options
  • Coordinate assessments, admission dates, and intake logistics

Key facts

Hard skills

About the company

Adolescent Wellness Academy logo

Adolescent Wellness Academy

Helping teens and their families with life-changing mental health care. Our purpose is to provide teens facing mental health issues and their families: - A place where you feel safe, loved, and cared about - A place you no longer feel alone, but belong to a supportive community - A place where you can heal and transform your life through the connection with others When you join our programs, you enter a caring and non-judgmental community. This support network involves teens, families, peers, and our team. Together, everyone plays a role in supporting each other while our clinicians create a safe space for this community to flourish.

Company details

Company size11 - 50

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Job description

Virtual Admissions Coordinator – Substance Use Treatment

Fully Remote | Full-Time | Monday–Friday, 10 AM–6 PM ET

SUD / Behavioral Health Admissions Experience Required

About the Role

Principles Recovery Center (PRC) is seeking an experienced Admissions Coordinator to manage inquiries, coordinate intakes, and guide adults seeking substance use disorder (SUD) and co-occurring mental health treatment through the admissions process.

This role requires strong follow-through, compassionate communication, and the ability to independently manage a remote admissions pipeline.

What You'll Do

  • Manage inbound admissions calls, inquiries, and referrals.
  • Conduct initial screenings and coordinate intake documentation.
  • Educate prospective clients and families on PHP/IOP treatment options.
  • Coordinate assessments, admission dates, and intake logistics.
  • Maintain consistent lead follow-up and support admissions conversion.
  • Track admissions activity, referrals, and client records in CRM/EMR systems.
  • Collaborate with clinical and operations teams to support census goals.
  • Maintain accurate, HIPAA-compliant documentation.

What We're Looking For

Required

  • Experience in SUD admissions, behavioral health intake, addiction treatment admissions, or equivalent substance use treatment coordination.
  • Knowledge of substance use treatment and PHP/IOP levels of care.
  • Experience with admissions pipelines, lead management, and client follow-up.
  • Strong phone communication, organization, and independent remote work skills.
  • Proficiency with CRM/EMR systems.

Preferred

  • KIPU or similar behavioral health EMR experience.
  • Insurance verification and treatment placement experience.
  • Bilingual English/Spanish.

About PRC

Principles Recovery Center provides individualized PHP and IOP treatment for adults experiencing substance use disorders and co-occurring mental health conditions.

Join a people-first team helping individuals take their first step toward recovery.

Learn More: Principles Recovery Center

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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