Logo for Kinsta

Account Manager

Kinsta

Role overview

Qualifications

  • A minimum of 3 years of previous SaaS Sales or Account Management experience
  • Proven ability to juggle multiple account management projects while maintaining attention to detail
  • Experience up-selling, cross-selling, and renegotiating contracts
  • Tech-savvy, with a strong interest in technology

Responsibilities

  • Own and manage a book of business
  • Serve as the day-to-day point of contact for clients, maintaining client satisfaction and handling account upsells/cross-sells
  • Identify the health and overall satisfaction of each account to improve retention rates
  • Spearhead a process-driven sales approach to seek additional revenue opportunities

Key facts

Hard skills

Other skills

  • Sales
  • Detail Oriented
  • Communication
  • Social Skills
  • Proactivity
  • Relationship Building

About the company

Kinsta logo

Kinsta

Cloud Computing & Infrastructure (IaaS/PaaS)

About us: Kinsta was founded in 2013 with a desire to change the status quo. We set out to create the best WordPress hosting platform in the world, and that’s our promise. At Kinsta, we take managed WordPress hosting and performance to the next level. Powered by Google Cloud Platform and their lightning-fast premium tier network, WordPress users can choose from 25+ data centers around the globe. We host all types of sites, from small blogs up to Fortune 500 customers. Kinsta is obsessed with performance: Imagine a car enthusiast building their dream ride. That's us with WordPress hosting. We love what we do and are obsessed with fine-tuning our servers to deliver maximum speeds. Kinsta is global: We serve thousands of clients from 128 countries around the globe through our 25+ data centers. The only continent we haven't reached yet is Antarctica. Kinsta is local: Wherever it is on the globe, we like to be locals. That's why we hired a remote support team that covers all time zones. We also provide native-speaking support in 6 languages. Kinsta is diverse: Our team is remote-first with some local hubs. This allows us to hire top talent worldwide without boundaries. Our diversity is also our power. We all come from different walks of life, and this widens our unified perspective. It instills an understanding that we can use on a daily basis when interacting with each other or with clients. Kinsta loves WordPress: Just like you, we are all members of the WordPress community: users, developers, and enthusiasts. That's why we build our business around the best CMS in the world. Kinsta is independent: We are proud to be one of the fastest-growing managed WordPress hosts in the industry. This means stability for our platform and, consequently, to your site. Kinsta is deeply rooted in hosting and is here to stay.

Company details

Company typeScaleup
IndustryCloud Computing & Infrastructure (IaaS/PaaS)
Company size201 - 500

Links

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Job description

Kinsta is one of the top providers of managed hosting for WordPress, with a growing club of 120,000+ businesses including startups, universities, and Fortune 500 firms. We're motivated by excellent quality and proud to have received a 97% satisfaction rating from our customers.   That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.   We are looking for a motivated Account Manager in the Asia-Pacific region who will be responsible for managing existing client accounts and generating additional revenue by working with customers on upselling, cross-selling, and retention. This is a post-sale, client-facing role, and the Account Manager is a quota-carrying contributor.   Account managers will work with a dedicated group of clients (known as their book of business) for the entirety of the client's time at Kinsta to help achieve the client’s goals and represent Kinsta in non-technical support customer interactions. Account managers are also tasked with retaining the client’s business and growing these accounts through upsells and cross-sells.    An ideal candidate is someone who is proactive and has a knack for building relationships. Also, someone who is tech-savvy, process-driven, and loves the thrill of seeking out additional revenue and closing deals!
What You Will Do:
  • Own and manage a book of business
  • Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings.
  • Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates.
  • Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business
  • Become a specialist on Kinsta’s services and solutions, the benefits they provide, and their value to our customers.
  • Become knowledgeable about the market competition in order to retain and upsell clients.
  • Coordinate with internal Departments to resolve problems and provide service.
  • Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value.
  • Develop growth strategies to increase your book of business 
  • Provide timely and accurate deal updates to management and executives on a regular basis. Identify product and process improvements through conversations with clients
  • Assist other Account Managers daily to achieve team quota success.
  • Meet (or exceed!) revenue and retention targets.
  • Build, maintain, and close pipeline to consistently exceed quota.
  • Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs)
  • Position our company's capabilities and value proposition to resolve customer concerns or objections around Kinsta’s services.
  • Maintain accurate, up-to-date information on customers and deals within HubSpot CRM.
  • Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions.

    • What You Bring To The Role:
  • A minimum of 3 years of previous SaaS Sales or Account Management experience
  • Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
  • Experience up-selling, cross-selling, and renegotiating contracts 
  • Tech-savvy, with a strong interest in technology.
  • Near-native proficiency in English and exceptional writing skills.
  • Exceptional communication and interpersonal skills.

    • Bonus if you have:
  • Prior knowledge of the hosting industry. 
  • Outbound sales experiance. 

    • Our Benefits:
  • Flexible and remote-first environment.
  • Annual remote expense budget.
  • Flexible PTO.
  • Paid parental leave.
  • Annual professional development budget: available after one year with Kinsta.
  • Sabbatical: available after three years with Kinsta (and every three years thereafter).
  • Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK and Hungary.
  • Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA.
    •

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
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