Business & Operational Resiliency Senior Systems Consultant

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

Responsible for developing, updating, maintaining and testing Business Continuity Management (BCM) systems. Must be able to interpret requirements in relation to various systems, process and procedures. Maintain elevated privileges to administer software privileges and rights according to policy while limiting unnecessary risk. The Business and Operational Resilience (BOR) System Administrator will establish and implement best practices and innovative solutions to ensure appropriate systems automation and compliance guidelines. The BOR Systems Administrator will work closely with appropriate personnel and third parties to determine action steps and develop processes to meet business objectives and compliance and mitigation goals/timelines. This position provides detailed documentation, implementation plans, and strategies to ensure system adoption for monitoring and management reporting. A specialty skill position that is often exposed to sensitive and confidential information and contentious situations.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Familiar with the operation of insurance or financial services products, services and systems.
• Perform day-to-day administration, configuration and troubleshooting of the BCM tool suite
• Provide technical and functional support to users of BCM tool suite
• Support BOR team as well as enterprise planning community in presenting solutions to meet stakeholder requirements
• Design/improve BCM tool suite Dashboards and Reports to meet end-user requirement
• Create BCM tool suite flows to automate business processes and improve data quality within the environment
• Collaborate with team on providing everyday end-user support
• Log and track identified system problems through resolution
• Work in an agile and dynamic environment to facilitate timely responses to changing project requirements.
• Performs, upgrades and completes system maintenance
• Prioritize developing skills related to the BCM tool suite administration
• Optimize workflows within BCM tool suite as it relates to plan sign offs, annual compliance, testing and response activities
• Support other technology-enabled initiatives across the customer team

May perform additional duties as assigned.

In addition to the CNA contracted solutions, maintains contact with vendors and suppliers of business continuity management tools

Reporting Relationship

Typically Director or above

Skills, Knowledge & Abilities

• Five (5) years Business Continuity Management plan tool experience preferred but not required
• Strong BCM tool user, administrative, configuration, dashboard and reporting skills
• Understanding of object-oriented concepts and fundamentals of logic (IFs, ANDs, and ORs)
• Experience in building custom reports and thinking analytical about what needs to be measured
• Familiarity with reviewing and understanding data used to build dashboards and reports
• Excellent critical thinking skills; able to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• Project management and task organization skill
• Excellence in providing end user support
• Clear communicator with excellent written, verbal, and listening skill
• Proven ability to work cross-functionally to understand business requirements and translate them to effective use of application
• Confidence in advocating for best practice
• High degree of resiliency and accountability

Education & Experience

• Bachelor's Degree in Business, Computer Science, or related discipline, or equivalent work experience
• Typically a minimum of 7 years relevant experience with at least 5 years in system development and support
• Previous system administrator experience with BCM planning tools required

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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.  For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com