Senior Practice Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

This is a field based management position and required to reside in the Ft. Worth / Dallas Area.

This person will manage operations of 15 clinics in this region and will be out rounding on the clinics 3 days per week (Tu-Th) and then work from home-based office other days.

Additional travel (out of state) for team / leadership meetings at least on a quarterly basis.

Position Summary:

The Senior Practice Manager’s role is a full-time position working at least 40 hours a week. This leadership role reports to the Area Director (AD) and leads a team of NPs, PAs, and/or LVNs/LPNs in achieving clinical quality standards and business and financial objectives.2 The Senior Practice Manager will have accountability to the business performance of clinics in their assigned region as well as the clinical and professional performance of their assigned clinic team.

The Senior Practice Manager role does not include the provision of direct patient care.

MAJOR RESPONSIBILITIES:

Quality Practice

• Accountable for clinic team performance in achieving and maintaining clinical practice excellence, coding compliance, and adherence to clinic protocols and practice guidelines
• Work in partnership with the Senior and Field Educators, and Senior Clinicians to ensure effective programs for provider training, education, and development
• Leads inter-professional practice with internal and external physicians in support of collegial, consultative, and coordinated care delivery
• Reviews clinical, educational, quality, and safety metrics, dashboards, and information to meet the organization's clinical and quality safety standards, including early identification of trends, outlier, and opportunities. Identifies strategies and implements timely and effective action plans to maintain clinical excellence at all times. (e.g., HEDIS, NPS, RVUs, etc.)
• Understand, articulate, and ensure compliance with State Provider Practice Acts, State Board regulations, regulatory agency standards and policies of the organization
• Works in collaboration with the organization’s quality and patient safety teams to support continuous quality improvement efforts and maintain patient safety

Team Building & Talent Development

• Continually evaluates effectiveness and identifies opportunities for operational, programs and/or system enhancements and is a key player in leading process improvement in these areas

• Evaluate and assess inputs regarding clinical performance and professional practice within region and reacts in a timely manner
• Accountable for effective bidirectional team and leadership communications. Assess for understanding and intervenes to reinforce messaging as needed. Consistently model the CVS MinuteClinic purpose, culture, and values through words and actions
• Accountable for the Provider Experience as it relates to best practices in professional standards, performance management, employee relations, healthcare administration and management and is consistent with organizational values

Healthcare Administration & Management

• Plan, implement and supervise MC services within region
• Develop intervention strategies and assess outcomes consistent with continuous process improvement
• Manage fiscal responsibilities to budget (payroll, travel)
• Ensure appropriate use of business tools, systems, policies, and procedures in accordance with organizational standards
• Works in partnership with AD and Business Operations Partners to review business metrics to identify and implement growth initiatives and operational improvements
• Maintain up to date knowledge of clinical practice, patient care standards, healthcare policy, evidence-based practice, outcome measurement, patient safety, quality improvement and risk management

Professionalism and Leadership

• Provide visionary thinking on issues that impact the healthcare team
• Critically analyze regional issues after review of the evidence
• Utilize change theory to plan for the implementation of organizational changes
• Establish mechanisms that provide for early identification and mentoring of staff with leadership potential
• Create an environment that facilitates the team to initiate actions that produces results
• Integrate high ethical standers and core values into everyday work activities
• Ensure that providers are actively involved in decisions that involve their practice.

REQUIRED QUALIFICATIONS:

• Current board certification as a Family Nurse Practitioner or a Physician Assistant
• Current active, unrestricted state licensure to practice as a FNP or a PA
• 5 years’ work experience as an Advanced Practice Nurse or a Physician Assistant
• 2 years’ experience managing teams

In accordance with the American Organization of Nurse Executive, (AONE), the requirements listed below are representative of knowledge, skill, and/or ability required:

• Effective communication and relationship building skills
• Clinical practice knowledge
• Patient care delivery and work design knowledge
• Demonstrated leadership
• Demonstrated Professionalism and Business skills
• Personal and professional accountability
• Understanding of health care financing
• Strategic management
• Supports the organizations professional governance structure

REQUIRED EDUCATION:

• Master’s degree in Nursing, or Physician Assistant Studies

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.