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Customer Service/Success Representative

WOW Remote Teams

Role overview

Qualifications

  • Proven background in customer service, success management, or account handling.
  • Direct hands-on experience using Shopify to manage orders and refunds.
  • Proficiency in managing customer relationships through HubSpot CRM.
  • Familiarity with business tools including RingCentral, MS Office (Outlook, Teams), Canva, and AI technologies.

Responsibilities

  • Deliver dedicated customer support and account management to build strong relationships with clients.
  • Perform timely customer follow-ups to resolve inquiries and ensure satisfaction.
  • Process Shopify orders, handle returns, and issue refunds efficiently.
  • Maintain and update client data, interactions, and records in HubSpot CRM.

Key facts

  • Remote from: Anywhere
  • Part time
  • Customer Success Specialist
  • English

Hard skills

Other skills

  • Customer Service
  • Problem Solving
  • Microsoft Office
  • Non-Verbal Communication
  • Strong Work Ethic

About the company

WOW Remote Teams logo

WOW Remote Teams

Staffing & Recruiting

Looking to expand your team with highly skilled, bilingual professionals? Look no further than WOW Remote Teams! We specialize in providing US-based companies with custom, reliable, and affordable teams featuring top 1% talent from Latin America. Our hassle-free process begins with finding and prescreening the best candidates for your needs. You make the final decision while we handle all the contracts, payments, and local employment laws. Best of all, you can save up to 30% on salary expenses with no recruitment, placement, or consultation fees! Simply pay a flat biweekly or monthly fee, just as you would with any other employee. Our recruiting and search process is thorough, consistent, and targeted, utilizing a variety of resources to identify, attract, and present the best candidates to our clients. With our services, you have the opportunity to select the best talent for your company and provide candidates with new career opportunities. Choose WOW Remote Teams for a hassle-free, affordable way to build a team of highly experienced, bilingual professionals, including software and web developers, executive assistants, designers, social media managers, content creators, CSR, and more. Located in Phoenix, Arizona, we're here to help you succeed.

Company details

Company typeStartup
IndustryStaffing & Recruiting
Company size2 - 10

Links

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Job description

This is a remote position.

Our client is looking for a proactive Customer Service/Success Representative to join their team. They operate in the thriving e-commerce sector, delivering specialized bulk confectionery products and manufacturing supplies to commercial partners since 2008.

Responsibilities

  • Deliver dedicated customer support and account management to build strong relationships with clients.
  • Perform timely customer follow-ups to resolve inquiries and ensure satisfaction.
  • Process Shopify orders, handle returns, and issue refunds efficiently.
  • Maintain and update client data, interactions, and records in HubSpot CRM.
  • Utilize communication tools, design software, and AI solutions to optimize client engagement.

Requirements

  • Proven background in customer service, success management, or account handling.
  • Direct hands-on experience using Shopify to manage orders and refunds.
  • Proficiency in managing customer relationships through HubSpot CRM.
  • Familiarity with business tools including RingCentral, MS Office (Outlook, Teams), Canva, and AI technologies.
  • Strong proactive work ethic and problem-solving abilities.

Qualifications

  • Exceptional written and spoken English skills for professional phone interaction.
  • Ability to independently navigate order management systems and support workflows.

Benefits

  • Part-time engagement.
  • 100% remote work structure.
  • Flexible scheduling.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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