Customer Service/Success Representative

This is a remote position.

Our client is looking for a proactive Customer Service/Success Representative to join their team. They operate in the thriving e-commerce sector, delivering specialized bulk confectionery products and manufacturing supplies to commercial partners since 2008.

Responsibilities

• Deliver dedicated customer support and account management to build strong relationships with clients.
  
• Perform timely customer follow-ups to resolve inquiries and ensure satisfaction.
  
• Process Shopify orders, handle returns, and issue refunds efficiently.
  
• Maintain and update client data, interactions, and records in HubSpot CRM.
  
• Utilize communication tools, design software, and AI solutions to optimize client engagement.
  

Requirements

• Proven background in customer service, success management, or account handling.
  
• Direct hands-on experience using Shopify to manage orders and refunds.
  
• Proficiency in managing customer relationships through HubSpot CRM.
  
• Familiarity with business tools including RingCentral, MS Office (Outlook, Teams), Canva, and AI technologies.
  
• Strong proactive work ethic and problem-solving abilities.
  

Qualifications

• Exceptional written and spoken English skills for professional phone interaction.
  
• Ability to independently navigate order management systems and support workflows.
  

Benefits

• Part-time engagement.
  
• 100% remote work structure.
  
• Flexible scheduling.