Agent, Billing

Location: Remote (Canada)

Here's what we do and why we do it

We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Find out how we do that here: www.sherweb.com/about/.

Here's how you will contribute to the success of the company

Carry out billing operations using our internal computerized system: Precisely, you will:

• Create a ticket that corresponds to the client’s need and proceed with the standard operations (update client information, generate a copy of the invoice, make a payment, terminate the process, etc.).
• Prepare credit notes and have them authorized.
• Apply refunds to the clients’ credit cards through the appropriate credit card company.
• Adjust to client accounts, invoices or contracts.
• Carry out technical operations, even to our computerized system if required, to ensure our clients are invoiced correctly.
• Analyze and solve problems about invoicing and ensure a close follow-up with the client, either by phone or by email.
• Communicate with the appropriate credit card company when required.

Here's what you need to have and master to get the job

• College diploma or professional certification in Administration and/or relevant experience.  
• At least 1 year of experience in customer service or in an administrative role.
• A relevant experience in a financial operations department will be consider an asset.
• Knowledge of Office suite software, including advanced knowledge of Excel.
• Able to work within department hours of 7am - 8pm EDT 
• Bilingualism (French / English).

Benefits of working at Sherweb

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day. 

A fast-paced work environment that adapts to you  

• A friendly and diverse work culture with inclusion and equality at the heart of our actions
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Annual salary review based on performance
• Generous and caring colleagues of various professional and cultural backgrounds 

A flexible total compensation offer  

• A base salary ranging between 37,030$ and 52,900$ yearly 
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options
• A monthly home internet allowance 

Considerable growth opportunities 

• A career path with opportunities to learn and grow
• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year. 

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times. 

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