Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!
Summary:
We're hiring a Systems Engineer to work directly alongside our Senior Systems Engineer, taking ownership of the day-to-day, high-volume execution work across identity and access management, SaaS/vendor administration, and AI tooling support. This person will handle routine and escalated tickets, keep recurring operational work (access provisioning, certificate renewals, procurement intake, license/access requests) moving reliably, and free up the senior engineer to focus on architecture, vendor strategy, and higher-risk security work. This is a strong role for someone who wants hands-on exposure to modern identity infrastructure and emerging AI platform administration, with a clear growth path toward a senior identity/systems engineering role.
What You’ll Do:
- Process day-to-day Azure AD/Entra access requests: group membership changes, access package assignments, and standard onboarding/offboarding.
- Monitor and action alerts for registered-app secrets and SSO/SAML certificates approaching expiration; execute routine renewals under senior engineer guidance.
- Handle first-pass triage and provisioning for SCIM-based app access requests.
- Support Atlassian (Jira/Confluence) group access requests and routine permission changes.
- Own intake and initial documentation for new SaaS vendor procurement reviews (e.g., Zip requests), preparing them for senior/security review.
- Execute standard software lifecycle tasks — user provisioning/deprovisioning, license tracking, renewal reminders — for existing SaaS tools.
- Assist with license and cost audits to support ongoing SaaS cost-management initiatives.
- Handle routine AI tool access requests (e.g., Claude/Anthropic license grants, Bedrock access requests) and standard troubleshooting for existing MCP integrations.
- Support configuration and rollout tasks for AI vendor tools (e.g., Letter AI, Clay, Granola) — SSO/SCIM setup, basic integration troubleshooting — under senior engineer direction.
- Document AI tool setup procedures and known issues to build a self-serve knowledge base for common requests.
- Execute assigned phases of endpoint management rollouts (Intune Suite, NinjaOne) and OS end-of-life remediation projects.
- Apply routine patches and respond to standard CVE remediation tasks as assigned.
- Serve as first-line owner for escalated help-desk (ITHD) tickets involving access grants, credential issues, and standard cross-system troubleshooting.
- Triage incoming escalations, resolve what's within scope, and flag higher-risk or ambiguous issues to the senior engineer with clear context.
- Execute routine MFA/conditional access policy changes as directed.
- Flag anomalous activity or potential security events for senior engineer review; assist with documented remediation steps.
What Success Looks Like…
In 3 months…
- Gain proficiency in the organization's core platforms (Entra ID, SaaS applications, endpoint management, and AI tooling) and independently perform routine access, provisioning, and lifecycle management tasks.
- Resolve standard identity, access, SaaS, and endpoint-related tickets while adhering to documented procedures, security controls, and SLA expectations.
- Build foundational platform knowledge by completing required training and creating or updating documentation for common processes, troubleshooting steps, and support workflows.
- Identify at least one opportunity in your role to pilot or apply AI or automation (e.g., streamlining a task, summarizing data, generating content).
In 6 months…
- Independently manage assigned operational responsibilities, including SCIM provisioning, SSO/SAML certificate renewals, license management, endpoint administration, and AI platform support.
- Troubleshoot cross-platform issues involving identity, authentication, device management, and SaaS integrations, escalating only higher-risk or complex issues.
- Contribute to process improvement efforts through documentation enhancements, automation opportunities, cost optimization initiatives, or workflow standardization.
In 12 months…
- Serve as the primary owner for one or more technology areas, consistently delivering reliable administration, maintenance, and support for assigned platforms.
- Lead assigned components of system implementations, upgrades, integrations, or remediation projects while collaborating effectively with security, infrastructure, and business stakeholders.
- Demonstrate engineering-level impact by identifying operational risks, implementing efficiency improvements, and acting as a technical resource for peers and service desk teams.
What You Need:
- 2+ years of experience in IT support, systems administration, or a related identity/access role.
- Working knowledge of Azure AD/Entra ID, SSO/SAML concepts, and basic SCIM provisioning (or strong aptitude and willingness to ramp quickly).
- Comfort working in a ticketing system (Jira Service Management or similar) and managing a queue of concurrent requests with competing priorities.
- Familiarity with common enterprise SaaS administration (user provisioning, license management) is a plus.
- Interest in AI tooling and willingness to learn enterprise AI platform administration (Claude/Anthropic, Bedrock, MCP integrations) — no prior AI-specific experience required.
- Strong written communication — this role documents its own work and hands off context clearly.
- Comfort being the first point of contact on escalated, sometimes urgent, end-user issues.
- Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
- A forward-thinking, curious mindset with an openness to experimenting with new technologies.
- Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
- Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
- Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
- The ability to travel periodically for work.
What You Get:
- Join one of the most innovative healthcare technology companies in the country.
- Have the autonomy to build something with an enthusiastically supportive team.
- Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
- Receive competitive compensation including health, dental, vision and other benefits.
Belonging at Bamboo
We Care. #BambooHealthValuesCare
Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers.
We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.
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