This is a remote position.
Customer Support Officer (Japanese speaking) – Remote Japan
Overview
A regulated international FX/CFD broker is hiring a Japanese-speaking Customer Support Officer, working remotely from Japan, to support clients through account opening, platform use and enquiries.
Responsibilities
• Help clients open and maintain trading accounts
• Answer enquiries by email, phone and internal channels
• Make welcome calls and follow-ups
• Explain trading platforms and services; troubleshoot MetaTrader issues
• Resolve back-office and account enquiries and handle complaints
• Liaise with internal teams and escalate complex cases
• Support marketing with translations and events when needed
Requirements
• Native or fluent Japanese, written and spoken
• Fluent English (B2+)
• University or college degree
• Strong communication and interpersonal skills
• Comfortable with CRM, email platforms and MS Office
• Able to work independently and under pressure
What's offered
• USD 2,000–2,500/month
• Fully remote
• International, multicultural FX/CFD environment
• Learning and growth opportunities
Position details
Salary: USD 2,000–2,500 per month
Location: Japan
Work mode: Remote
Job Type: Full time – Contract (B2B / freelance)
Experience: Customer support / CRM experience
Skills: Customer Support, Japanese, MetaTrader, CRM, Complaints Handling
Industry: Forex/FX
Salary: USD 2,000–2,500 per month
