Product Specialist

Working in an experienced TrakCare product team, the Product Specialist’s key responsibilities include using extensive domain knowledge and experience to work both with developers and customers to influence the direction of the product in UKI. 

Product Specialists are capable of producing product requirements and use cases and participating with engineers on developing prototype and total solutions.

Product Specialists are the subject matter expert (SME) for their domain area and, as such, work with and effectively communicate with developers, internal teams and customers in order to understand the requirements for the product moving into the future.

Key Responsibilities  

• Business Analysis: Understanding of the TrakCare product; requirements for core releases; configuration of new functionality after review of global usage; ability to apply new functionality to the local edition.
• Scoping and Planning: Working as part of an Agile team engaging in Sprint planning and delivering against a two-weekly cycle. 
• Product Localisation: Understanding of local requirements, both from tenders, national and regional laws, customers, colleagues; requirements for core releases as required.
• Product Localisation: Configuration of product to meet local needs; production of tactical field documentation including install documentation, localized release notes, checklists, content for customers and internal training and local edits for fact sheets for all products.
• Product Localisation: Collaborating with implementation team during phases like scoping, product presentations and requirement analysis, as well as GoLive support.
• Product Enhancement: Develop use cases or product requirements and functional requirements for new functionality. Participate in project teams with developers and other key staff to develop new functionality for the product. Works closely with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfy stated needs
• Release Deliverables: Prepares and delivers product material, product presentations and demonstrations as needed to support knowledge sharing, learning, and customer requirements.

Experience/Qualification Required

• At least 2/3 years practical healthcare domain experience. Essential
• Demonstrated understanding of departmental interdependencies and workflows in UKI healthcare. Essential
• Background working with a healthcare IT vendor or consultancy in a similar role is ideal. Preferred.
• Experience in writing use cases, requirements, or functional documentation for healthcare applications. Preferred.
• Previous experience working with healthcare applications at an in-depth level. Preferred.
• University Degree in either a Medical domain or Health Informatics preferred. Preferred.

AI Competencies

• Completion of all mandatory InterSystems AI training, with knowledge kept current as further training is required. Essential.
• Demonstrated use of AI in daily work, for example to support requirements analysis, drafting documentation, summarising information or preparing training materials, with outputs reviewed for accuracy and suitability. Preferred.
• Ability to identify and share practical uses of approved AI tools that improve the quality or efficiency of the team’s work. Preferred.
• Experience refining prompts and assessing AI outputs, with an understanding of limitations and the need to protect confidential and sensitive information. Preferred.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information).  InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience.  AI tools and third-party transcription services must not be used during interviews or assessments.

Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems.  Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.